Education: University degree in Business Administration, Management, Accounting or related fields with a minimum of two years of relevant experience

Category: Business Administration, Business Management, Accounting, NGO Jobs
Employer: IOM – UN Migration
Location: Addis Ababa, Ethiopia
Job Title: CVAC Client Service Assistant
Job Type: Full Time
Expiration Date: December 18, 2025
Job ID: 47414

Job Description
IOM invites applications from internal and external candidates. In accordance with IOM recruitment procedures, qualified first-tier candidates are prioritized. Internal applicants are considered first-tier.

Context
IOM delivers administrative visa-related services through the Canada Visa Application Centre (CVAC) to support efficient and accessible visa processing. Under the supervision of the CVAC Project Coordinator, the CVAC Regional Coordinator programmatically and the Chief of Mission administratively, the Client Service Assistant will provide administrative and operational support to the CVAC.

Responsibilities
Provide client services in line with Immigration, Refugees and Citizenship Canada (IRCC) requirements. Assist applicants by providing accurate information, distributing forms and checklists, responding to inquiries by phone, email, chat or in person, and guiding applicants on available services. Receive and review visa applications, ensure completeness of forms and documents, and assist applicants as needed. Enter application data in the system, perform quality checks, ensure accurate tracking of passports and documents and scan supporting files. Collect visa and service fees, verify payments, issue invoices, reconcile daily collections and ensure secure handling of funds. Support reporting activities including daily reports on applications, fees and call-center operations. Manage the secure delivery and collection of applications and passports to and from IRCC-designated offices. Report operational issues, system concerns and customer complaints to management and recommend improvements. Comply with all IOM rules and policies including Codes of Conduct, data protection, confidentiality and information security. Perform additional duties as assigned.

Qualifications
Education: University degree in Business Administration, Management, Accounting or related fields with a minimum of two years of relevant experience. Institutions must be accredited in the UNESCO WHED database.
Experience: Experience in migrant support or visa services, customer service and team coordination. Knowledge of IOM administrative procedures and financial processes is an advantage.
Skills: Strong customer service orientation, effective organizational abilities, adherence to IRCC service standards, high security awareness and the ability to multitask under pressure while maintaining a positive team approach.
Languages: Fluency in English is required. Knowledge of other IOM official languages is an added advantage. Language skills may be assessed through written or oral tests.

Competencies
Values include inclusion and respect for diversity, integrity, transparency, professionalism, courage and empathy.
Core competencies include teamwork, delivering results, managing and sharing knowledge, accountability and communication.
Managerial competencies, if applicable, include leadership, empowering others, building trust, strategic thinking and humility.

Notes:
This position is subject to local recruitment. Applicants must hold a valid residence and work permit in the duty country. Appointment depends on medical clearance, residency and visa verifications and required authorizations. IOM maintains a zero-tolerance policy toward exploitation, harassment, abuse of authority and discrimination. IOM does not charge any fee at any recruitment stage. Applications must be submitted through the online system. Recommended candidates may remain eligible for similar roles for 24 months.

Apply:
Submit your application through the official IOM recruitment portal:
https://fa-evlj-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/18031/?location=Ethiopia&locationId=300000000471637&locationLevel=country&mode=location