Education:

No education requirements specified.

About the Organization

Ahadu Bank S.C is one of Ethiopia’s emerging private commercial banks established with the vision of creating a meaningful transformation in the country's financial sector. Since its establishment, the bank has focused on delivering customer-centered banking services supported by innovation, technology, and professional excellence.The institution entered the banking industry with a commitment to introducing modern banking solutions that address the evolving financial needs of individuals, businesses, and communities across Ethiopia. Through its flexible business model and strategic leadership, Ahadu Bank continues to strengthen its position in the competitive banking environment.The bank places strong emphasis on technology-driven service delivery. By integrating advanced banking technologies and efficient operational systems, Ahadu Bank aims to provide convenient, secure, and accessible financial services to its growing customer base.Customer satisfaction remains at the core of the bank’s operations. The institution continuously invests in human capital development, operational efficiency, and customer engagement initiatives to ensure exceptional service delivery across all branches.Ahadu Bank is committed to maintaining high standards of professionalism, integrity, transparency, and accountability. These values guide its daily operations and contribute to sustainable growth and long-term value creation for shareholders, customers, employees, and the broader community.The bank promotes an inclusive and collaborative work environment where employees are encouraged to contribute ideas, develop professionally, and build rewarding careers. Diversity, mutual respect, and teamwork are considered essential elements of organizational success.Women professionals, recent graduates with relevant experience, and individuals from diverse backgrounds are strongly encouraged to apply. Ahadu Bank values equal employment opportunities and seeks to build a workforce that reflects the diversity of the communities it serves.

Job Description and Strategic Impact

Ahadu Bank is seeking qualified and customer-focused professionals for the position of Customer Service Officer I. This role plays a critical function in ensuring efficient front-office banking operations and delivering exceptional customer experiences.The successful candidate will serve as one of the primary points of contact between the bank and its customers. As such, the position contributes directly to customer satisfaction, operational excellence, and the overall reputation of the institution.Customer Service Officers are responsible for supporting account-related services, processing transactions, responding to inquiries, and ensuring compliance with banking procedures and regulatory requirements. Their work helps maintain trust and confidence among customers.The role offers excellent opportunities for professional growth within the banking industry. Employees gain practical exposure to customer relationship management, banking operations, financial products, and branch administration while working alongside experienced banking professionals.Individuals selected for this position will contribute to the bank’s long-term growth strategy by supporting efficient service delivery and helping customers access financial solutions that meet their personal and business needs.

Job Positions and Requirements

1. Customer Service Officer I

Educational Qualification: Bachelor's Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields of study.Work Experience: Minimum of one (1) year relevant banking experience.Job Location: Addis AbabaSalary: Negotiable/Per ScaleNo. Required: Not SpecifiedThe successful applicant should possess a strong understanding of basic banking products and services. Knowledge of banking procedures and accounting principles is highly desirable.Candidates should demonstrate the ability to effectively respond to customer inquiries, provide appropriate guidance, and resolve routine customer concerns professionally and efficiently.Applicants must possess excellent communication skills, strong customer handling capabilities, and the ability to work effectively in a fast-paced banking environment.Strong proficiency in Microsoft Office applications, particularly Microsoft Excel, is required. Experience using core banking systems will be considered an advantage.The Customer Service Officer I will be responsible for handling account maintenance activities, processing payment and collection transactions, and ensuring the accuracy of customer records.The position also requires managing cash and non-cash transactions while maintaining compliance with the bank’s operational procedures and internal control standards.Successful candidates should be detail-oriented, organized, trustworthy, and capable of maintaining high levels of confidentiality when handling customer information and financial transactions.The role demands excellent interpersonal skills, customer service orientation, and the ability to collaborate effectively with branch staff and management.Applicants who demonstrate commitment to professional excellence and customer satisfaction will find strong career advancement opportunities within Ahadu Bank.Reference Number: Ext/Vaca/041/2026

Employment Type and Compensation

The Customer Service Officer I position provides an excellent opportunity to build a long-term professional career within Ethiopia’s banking sector. The role offers exposure to modern banking operations and customer service management while working within a growing financial institution.Employees benefit from a professional working environment focused on learning, performance improvement, and career development. Through continuous engagement with customers and banking operations, successful candidates can develop valuable industry experience.The compensation package is offered according to the bank’s salary scale and policies. In addition to competitive remuneration, employees may benefit from professional development opportunities and career progression pathways based on performance and organizational needs.

How to Apply

Interested and qualified applicants are invited to submit their applications through the official online application channel provided by Ahadu Bank.Candidates should carefully complete all required information during the application process and ensure that the submitted details are accurate and up to date.Scanned educational certificates, transcripts, or other supporting attachments are not required during the initial application stage unless specifically requested by the employer.Original academic credentials, work experience documents, and identification materials will only be required during the interview and document verification stage for shortlisted candidates.The recruitment team will review all applications after the closing date and evaluate candidates based on the stated qualifications, experience requirements, and job competencies.Only shortlisted applicants will be contacted for the next stage of the recruitment process. Applicants are therefore advised to monitor their communication channels regularly following the application deadline.Interested candidates should submit their application through the official online application form provided by Ahadu Bank as the primary application channel.

Application Deadline

June 19, 2026

Official Application Link / Contact

Application Link: https://forms.gle/k7fgBaKwaZhC8Vhs7Telephone: +251-11-5-260-795Organization: Ahadu Bank S.CPosition Reference: Ext/Vaca/041/2026