Education:

No education requirements specified.

About the Organization

Abay Bank is a forward-looking private commercial bank dedicated to shaping Ethiopia’s financial future through inclusive, full-fledged banking services that foster development, drive business growth, and ensure sustainable profitability. Aspiring to become "The First Bank of Choice," Abay Bank believes in nurturing talent and cultivating impact. The institution operates on a foundation of trust, innovation, and customer-centricity, establishing itself as a pillar of strength within the Ethiopian financial sector.

The bank’s strategic mission focuses on expanding financial inclusion across the nation, ensuring that individuals and businesses alike have access to modern, reliable, and secure banking solutions. By leveraging cutting-edge technology and modern banking practices, Abay Bank continues to pioneer services that simplify financial transactions and empower local communities. This commitment to societal advancement makes the bank a true engine of economic growth.

At the heart of Abay Bank’s success is its workforce. The institution prides itself on creating a dynamic corporate culture where continuous learning and professional excellence are highly celebrated. Employees are not just corporate staff; they are ambassadors of financial transformation who are provided with the tools, mentorship, and environment necessary to thrive in a highly competitive industry.

Abay Bank is deeply committed to fostering a diverse, equitable, and inclusive workplace environment that reflects the communities it serves. The bank firmly believes that diverse perspectives drive innovation and strengthen organizational resilience. By eliminating barriers to entry and promoting equal opportunities for all, the bank ensures that merit and potential are the sole drivers of career advancement.

In alignment with this commitment to diversity, Abay Bank highly encourages qualified women and individuals from underrepresented groups to apply for this vacancy. The bank provides a supportive, safe, and empowering ecosystem specifically designed to help female professionals and diverse talents accelerate their careers and assume leadership positions within the banking sector.

Job Description and Strategic Impact

The Customer Service Officer–II (CSO-II) position is a foundational and highly strategic role within Abay Bank’s retail banking division. As the primary point of contact for clients, the individuals selected for this role will directly influence public perception and customer loyalty. They are responsible for delivering exceptional financial services, handling account operations, and advising clients on the bank’s diverse portfolio of financial products.

The strategic importance of this role cannot be overstated, as fresh graduates bring new energy, modern digital literacy, and innovative perspectives that are crucial for the bank's digital transformation journey. By executing daily transactions accurately and efficiently, Customer Service Officers safeguard the bank’s operational integrity and drive customer retention, directly impacting the organization’s long-term profitability.

A typical day-in-the-life of a CSO-II involves greeting customers, processing deposits and withdrawals, opening new accounts, and cross-selling digital banking solutions like mobile and internet banking. This fast-paced environment helps young professionals develop vital competencies in risk management, emotional intelligence, financial compliance, and relationship management.

Career development is a core promise of the CSO-II role at Abay Bank. This position serves as an accelerated pipeline into advanced banking careers, offering clear professional pathways into branch management, credit analysis, trade finance, or digital banking operations. The bank invests heavily in structured training programs to ensure fresh graduates transition smoothly into seasoned banking experts.

Joining Abay Bank as a fresh graduate means contributing to a legacy proudly recognized as a true "Source of Greatness." Your daily efforts will directly empower small business owners, support families, and facilitate trade across various regions. This deep sense of purpose, combined with rapid upward mobility, makes the role an ideal starting point for an impactful and rewarding career in finance.

Job Positions and Requirements

1. Customer Service Officer–II (CSO-II)

Educational Qualification: Bachelor’s Degree in Management, Business Administration, Accounting, Banking & Finance, Economics, Marketing, or related fields. Candidates should be expected to graduate in 2024, 2025, or 2026. Cumulative GPA must be 3.00 and above for male candidates and 2.75 and above for female candidates. An Exit Exam Result of 50% and above is mandatory. Age must be below 30 years old.

Work Experience: No work experience is required. This is a fresh graduate position.

Job Location: Branches Under A.A City area, Branches under Dire Dawa District, Branches under Hawassa District, and Branches under Adama District.

Salary: According to the Bank’s salary scale.

No. Required: Not specified.

Employment Type and Compensation

This is a full-time, permanent employment opportunity that offers long-term career stability and job security within a thriving financial institution. Abay Bank provides a highly competitive salary structured according to the Bank’s established salary scale, supplemented by a comprehensive benefits package designed to support the well-being and growth of its workforce.

The bank offers an environment where performance is recognized and rewarded, providing merit-based promotions and continuous salary increments aligned with organizational benchmarks. In addition to financial compensation, employees benefit from health insurance, professional development packages, and access to low-interest employee financial schemes, creating a highly attractive and growth-oriented total rewards package.

How to Apply

Interested and qualified candidates must submit their applications exclusively through the official online channel. To apply, please navigate to the Abay Bank Vacancy Announcement section, locate the Customer Service Officer-II (CSO-II) post, click the provided link, and fill out the application form properly.

Please note that uploading or presenting scanned certificates, degrees, transcripts, or other educational attachments is strictly NOT required during this initial application phase. The bank utilizes a streamlined digital screening process based on the information you input into the official application form.

Original documents and academic certificates will be required only for physical verification at a later stage during the formal interview process for those who successfully pass the initial screening.

Only shortlisted candidates who meet all the specified criteria, including graduation year, GPA, and exit exam thresholds, will be contacted for the subsequent assessment and interview stages.

Following the application deadline, the recruitment team will review all digital submissions, and shortlisted individuals can expect communication regarding test dates and interview schedules within a reasonable timeframe.

Application Deadline

May 22, 2026.

Official Application Link / Contact

https://docs.google.com/forms/d/e/1FAIpQLScQJlGSNLipo8XTe6YprJGWQg-CEvAGdzfJWBfFl9yvNlHPWA/viewform?usp=publish-editor