Education:

Degree in Hydraulics engineering, water engineering, construction /civil engineering or any relevant field .

About the Organization

Norwegian Refugee Council (NRC) is a global humanitarian organization dedicated to helping people who have been forced to flee their homes due to conflict, disaster, or displacement. The organization works in more than 30 countries and focuses on protecting the rights of refugees, internally displaced persons (IDPs), and returnees.

NRC provides emergency assistance and long-term solutions that help vulnerable populations rebuild their lives. Its programs focus on key sectors such as education, shelter, water and sanitation, food security, legal assistance, and livelihood development.

In Ethiopia, NRC supports communities affected by displacement, conflict, and natural disasters. The organization works closely with local communities, government authorities, and humanitarian partners to provide essential services and improve living conditions for vulnerable groups.

Water, sanitation, and hygiene (WASH) is one of NRC’s critical program areas. Through WASH interventions, the organization aims to ensure that communities have access to safe water, sanitation facilities, and hygiene awareness programs.

Working with NRC provides employees the opportunity to contribute to humanitarian response efforts while gaining valuable professional experience in community development and social support services.

NRC promotes diversity, teamwork, accountability, and respect in the workplace. Employees are encouraged to grow professionally while making a meaningful impact on communities in need.

The organization is currently seeking a dedicated and motivated individual to join its team as a WASH Social Support Assistant in Shire, Ethiopia.

Job Description

The WASH Social Support Assistant will support the implementation of water, sanitation, and shelter related project activities at the community level.

The position focuses on working closely with affected communities to ensure that humanitarian assistance reaches the most vulnerable populations.

The successful candidate will play a key role in community mobilization, beneficiary registration, and monitoring field activities.

The role also involves coordinating with community leaders, local authorities, and project participants to ensure transparency and accountability during project implementation.

The Social Support Assistant will act as a link between NRC and the local community to help ensure that project activities are implemented effectively.

The position requires regular communication with internally displaced persons, returnees, and host communities to understand their needs and provide accurate information about project activities.

The successful candidate will help ensure that assistance programs follow NRC guidelines and that community members are treated with fairness and respect.

The role also includes supporting field teams during distributions, data collection activities, and monitoring of project progress.

The WASH Social Support Assistant will help establish complaint and feedback mechanisms that allow community members to raise concerns or suggestions regarding project activities.

The position contributes to ensuring that humanitarian programs are implemented with transparency, accountability, and strong community participation.

Key responsibilities include:

• Serve as a primary point of contact between NRC and project beneficiaries
• Participate in the selection, verification, and registration of beneficiaries
• Coordinate with community leaders and local authorities
• Conduct household visits to verify vulnerable beneficiaries
• Support community mobilization and awareness activities
• Establish complaint and feedback mechanisms for project participants
• Assist with distribution activities such as non-food items (NFI) and cash support programs
• Collect field data and maintain accurate documentation
• Prepare organized field reports for the WASH and Shelter Coordinator
• Ensure equal participation of women, men, youth, elderly persons, and persons with disabilities
• Work closely with NRC staff to implement WASH and shelter program activities
• Support additional project activities when required by supervisors

Required Skills and Competencies:
Degree in Hydraulics engineering, water engineering, construction /civil engineering or any relevant field . 

Applicants should demonstrate strong communication and interpersonal skills to work effectively with communities and project stakeholders.

The role requires individuals who are committed to humanitarian values and who can support vulnerable communities with respect and professionalism.

Candidates must have the ability to work in field environments and collaborate with different teams and partners.
Minimum of 1 year experience in humanitarian organizations preferably working at field like community mobilizer, social support staff and related. WASH, shelter experience is a plus. 

Important competencies for this role include:

• Strong communication and community engagement skills
• Ability to work with vulnerable populations and displaced communities
• Strong organizational and documentation skills
• Ability to coordinate with local authorities and community leaders
• Commitment to humanitarian principles and community accountability
• Ability to work independently and as part of a team
• Cultural sensitivity and respect for diversity
• Strong problem-solving and conflict resolution skills

Fluency in Tigrigna (local language) is required for this role.

Basic knowledge of English is also necessary for communication and reporting purposes.

Job Location

The position is based in Shire, Ethiopia.

The selected candidate will work closely with local communities and project sites within the Shire area.

The role requires regular interaction with internally displaced persons, returnees, and host communities.

Working in this location provides the opportunity to directly support humanitarian programs that improve access to water, sanitation, and shelter services.

Employment Type and Salary

The position is offered on a full-time employment basis.

Working with NRC provides valuable professional experience in humanitarian project implementation and community development.

Salary and benefits will be provided according to NRC’s organizational policies and salary scale.

Employees working with NRC also gain exposure to international humanitarian operations and opportunities for professional growth.

How to Apply

Interested and qualified applicants are encouraged to apply through the official NRC recruitment platform.

Applicants should submit their application before the closing date.

The application deadline is March 17, 2026 at 8:00 PM.

Women and individuals from underrepresented groups are strongly encouraged to apply.

Only shortlisted candidates will be contacted for further recruitment procedures.

Applicants are not required to submit scanned certificates or additional attachments during the initial application stage. Document verification will take place during later stages of the recruitment process.

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