Education:

MA/MBA or BA Degree (check details)

About the Organization

Omo Bank is a pioneering financial institution in Ethiopia, currently navigating a historic transformation from a dominant microfinance player into a full-scale commercial bank. Recognized as a powerhouse in the regional economy, Omo was historically one of the five largest microfinance institutions in the nation—alongside Amhara, Oromia, Addis, and Dedebit. These top-tier entities collectively manage the vast majority of the total capital and savings in the microfinance sector. Our recent performance, mobilizing over seven billion Birr in deposits in a single year to reach a 36 billion Br aggregate, underscores our stability and rapid growth trajectory.

Joining Omo Bank means becoming a part of a visionary journey toward financial inclusion and modern banking excellence. We offer a high-energy environment where innovation and professional integrity are the pillars of our corporate culture. As we scale our operations, we provide our employees with the unique opportunity to be architects of a new banking era in Ethiopia, ensuring that every role has a tangible impact on the economic prosperity of the communities we serve.

We are firmly committed to building a diverse and inclusive workforce that reflects the vibrant communities of Ethiopia. We believe that professional growth should be accessible to all, and we strongly encourage women and individuals from underrepresented groups to apply for these positions. At Omo Bank, we don't just provide jobs; we foster lifelong careers through continuous learning, leadership development, and a clear path for upward professional mobility.

Job Description

Omo Bank is seeking highly motivated and qualified professionals to fill 12 distinct positions across our expanding network. These roles are essential to our mission of providing accessible, reliable, and modern financial services. From entry-level customer service roles to senior management and technical support, each position is designed to uphold the bank’s operational standards and service excellence. Selected candidates will play a pivotal role in maintaining client relationships, ensuring financial accuracy, and managing branch operations.

This recruitment drive is a significant step in our expansion plan, offering candidates the chance to work in various districts. By joining our team, you will be at the forefront of implementing advanced banking practices and helping our diverse clientele transition into sophisticated financial products. We offer a platform where your dedication is met with professional mentorship and the chance to contribute to a national success story. Working at Omo Bank offers exposure to best practices in the financial industry, collaborative teamwork, and professional mentorship opportunities.

Position 1: Junior Customer Service Officer

• Provide high-quality frontline service and handle customer inquiries efficiently.
• Process financial transactions and manage account openings for new clients.
• Educational Qualification: BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 2 years of relevant work experience.

Position 2: Junior Customer Relationship Officer

• Build and maintain sustainable partnerships with the bank's diverse clientele.
• Identify customer needs and suggest appropriate financial products and services.
• Educational Qualification: BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 2 years of relevant work experience.

Position 3: Customer Service Officer

• Supervise daily service operations and ensure compliance with banking regulations.
• Educational Qualification: MA/MBA or BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 2/3 years of relevant work experience respectively, of which 1 year must be in an officer position.

Position 4: Customer Relationship Officer I

• Educational Qualification: MA/MBA or BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 2/3 years of relevant work experience.

Position 5: Senior Customer Service Officer I

• Educational Qualification: MA/MBA or BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 3/4 years of relevant work experience respectively, of which 2 years must be in an officer position.

Position 6: Resource Mobilization Officer II

• Strategize and implement activities to increase deposit mobilization and capital growth.
• Educational Qualification: MA/MBA or BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 3/4 years of relevant work experience respectively.

Position 7: Branch Auditor II

• Conduct internal audits to ensure compliance, transparency, and risk mitigation.
• Educational Qualification: MBA/MA/BA Degree in Management, Business Administration, Accounting and Finance, Business Leadership, Marketing Management, Economics, or related fields.
• Work Experience: 3/4 years of related work experience.

Position 8: Senior Customer Service Officer II

• Educational Qualification: MA/MBA or BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 4/5 years of relevant work experience respectively, of which 2 years must be in an officer position.

Position 9: Customer Relationship Officer III

• Educational Qualification: MA/MBA or BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 4/5 years of relevant work experience respectively, of which 2 years must be in an officer position.

Position 10: Senior Customer Service Officer III

• Educational Qualification: MA/MBA or BA Degree in Economics, Management, Accounting, Banking and Finance, or related field.
• Work Experience: 5/6 years of relevant work experience respectively, of which 2 years must be in an officer position.

Position 11: Branch Manager II

• Educational Qualification: MA/BA Degree in Banking & Finance, Accounting, Business Administration, Economics, Management, or other related fields.
• Work Experience: 6/7 years of relevant work experience respectively, of which 2 years must be in a supervisory position.

Position 12: Auto Mechanic

• Maintain and repair the bank’s vehicle fleet to ensure logistical efficiency.
• Educational Qualification: Diploma in Mechanical Engineering or General Mechanics.
• Work Experience: 6 years of general work experience, of which 2 years must be as an Associate Mechanic or equivalent.

Required Skills and Competencies

Candidates must demonstrate a thorough understanding of modern banking operations and financial compliance. Strong interpersonal and communication skills are vital for all relationship-focused roles, while analytical and critical thinking are essential for our auditing and management tracks.

Technical proficiency in banking software and standard office applications is highly valued. We look for individuals who are adaptable, ethically grounded, and committed to professional excellence. For our technical roles, specialized diagnostic skills and mechanical expertise are required to support the bank’s logistical operations.

Job Location

Vacancies are available across multiple districts, providing opportunities for local impact:

• Worabe District, Jemu District, Jinka District, Sawula District, Masha District, Halaba District, and Karat District.
• Head Office (for the Auto Mechanic position).

Employment Type and Salary

These are full-time, permanent positions. Omo Bank offers a highly competitive salary and benefits package that is commensurate with the candidate’s qualifications and experience. We provide a supportive work environment that emphasizes career stability and professional well-being.

How to Apply

Interested and qualified applicants are invited to submit their applications within five (5) consecutive working days from the date of this announcement. Applications must be completed online via the Omo Bank Vacancy Web Portal: ☛

Please ensure all information provided is accurate and up to date. Only shortlisted candidates will be contacted for further assessment. In line with our digital efficiency standards, scanned certificates or physical attachments are not required at this initial stage of the application.

Application Deadline: March 16, 2026

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