Education: Diploma/Bachelor’s degree or equivalent in IT, Computer Science, or related field with 1 year of experienc

General Information
• Position Title: ICT Assistant
• Job Category: Information and Communications Technology
• Duty Station: Mekele
• Seniority Level: Entry Level
• ICS Level: ICS 04
• Contract Type: ICA – LICA – Support – Retainer
• Contract Level: LICA 4
• Posting Start Date: 12 December 2025
• Posting End Date: 18 December 2025
• Duration: 12 months

Job Highlight
This position provides the opportunity to support the effective implementation of development projects by ensuring reliable ICT services. The role includes exposure to hardware and software troubleshooting, network configuration, and user support within an international organization.

About the Region
The UNOPS Africa Regional Office, based in Nairobi, Kenya, manages over 250 projects in 40 countries, focusing on fragile and conflict-affected settings. With over 1,000 personnel across five multi-country offices, the office advances national priorities in Climate Action, Health, Infrastructure, Peace and Security, Middle-Income Country Support, and Small Island Developing States (SIDS), promoting excellence in project delivery, knowledge sharing, and continuous improvement.

About the Country/Multi-Country Office
Based in Addis Ababa, the Horn of Africa Multi-Country Office (HAMCO) delivers project management, procurement, and infrastructure services across Djibouti, Ethiopia, South Sudan, and Sudan. Since 2024, new projects have expanded access to healthcare, education, energy, and livelihoods, especially in underserved and conflict-affected regions. HAMCO also provides human resource management services and supports sustainable development, inclusive growth, and SDG achievement across the Horn of Africa.

Job Specific Context
The ICT Assistant, based in Mekele, Ethiopia, supports ICT administration to ensure efficient and functioning telecommunications systems and network infrastructure. The role involves maintaining and troubleshooting hardware and software, providing first-line IT support, assisting with procurement and inventory management of IT equipment, and supporting knowledge-building initiatives within the project team.

Role Purpose
The ICT Assistant executes ICT support and administration tasks according to established rules, ensuring effective service delivery to the project team.

Functions / Key Results Expected

1. Maintain and Troubleshoot Hardware and Software
• Maintain and troubleshoot desktops, laptops, printers, UPS, scanners, and other computer equipment
• Troubleshoot network issues, configure new PCs for domain network access, and respond to user queries
• Install and configure software, coordinating with ICT Associate for problem resolution
• Perform minor repairs and liaise with vendors for complex equipment maintenance

2. Provide IT Support and Helpdesk Services
• Act as first-line Helpdesk support for end-user requests and problems
• Provide technical support for telephone and telecommunication systems
• Install hardware, network connections, and assist with LAN and desktop access
• Support conference room technology, including online meetings and interviews
• Assist management with application software for presentations and reports

3. Procurement and Inventory Management
• Procure IT equipment and consumables as needed
• Maintain updated inventory of ICT equipment, software licenses, and generate audit reports
• Track warranties and coordinate with vendors for maintenance contracts

4. Google Workspace Support
• Support Gmail, Docs, Drive, Calendar, Meet, and other Google Workspace applications

5. Implementation of ICT and Operational Strategies
• Support ICT administration and operational strategies as required

Skills
Analytical Skills, Google Docs, Interpersonal Skills, Inventory Management, Troubleshooting

Education Requirements
Required
• High School Diploma with 4 years of relevant experience

Desired
• Bachelor’s degree or equivalent in IT, Computer Science, or related field with 1 year of experience

Experience Requirements
Required
• 4 years of relevant ICT or Computer Science experience
• Knowledge of LAN/WAN/WLAN configurations

Desired
• Experience in UN or international organizations
• Skills in troubleshooting technical issues
• Knowledge of Google Workspace and related software

Language Requirements
• English: Fluent (Required)

Additional Information
• UNOPS does not accept unsolicited applications
• No payment is required during the recruitment process
• Applications must be received before midnight Copenhagen time on the closing date
• Only shortlisted candidates will be contacted
• UNOPS promotes diversity, equity, and inclusion
• Reasonable accommodation available for shortlisted candidates

Terms and Conditions
• UNOPS may appoint at a lower level than advertised
• Retainer contracts require completion of mandatory courses before providing services
• All personnel must adhere to UN Charter, UNOPS policies, and accountability frameworks
• Recruitment is contingent on successful background checks

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