Education: Bachelor’s Degree in Electrical/Electronic Engineering or Computer Science.

About the Company
Safaricom Telecommunications Plc is a purpose-led technology company driving Ethiopia’s digital transformation. In under four years, the company has expanded its network coverage to 55% of the population and serves over 10 million customers. Safaricom Ethiopia is recognized as a Top Employer for two consecutive years due to its commitment to innovation, inclusivity, and employee development.

Job Description
The Performance Management Reporting and Analysis Expert will be responsible for delivering comprehensive analysis, diagnostics, and reporting across Safaricom Ethiopia’s multi-technology network (2G/3G/4G/5G). The role involves deep technical reviews, troubleshooting, performance improvement initiatives, customer experience enhancement, and cross-functional collaboration.

Key Responsibilities

• Conduct end-to-end analysis, diagnostics, and reporting of network performance.
• Perform deep-dive reviews of RAN and customer experience KPIs to identify performance issues.
• Analyze causes of call setup failures, interference, and low data throughput.
• Carry out KPI audits across 2G, 3G, 4G, and 5G, including one-way speech, RTWP, RSSI, SCTP failure, sleeping cells, PDCP delay, and more.
• Conduct traffic trend analysis for CS, PS, data, and voice usage.
• Drive customer experience improvements across voice quality, data reliability, and network stability.
• Provide congestion and utilization analysis with actionable recommendations.
• Act as SPOC during network failure war rooms and coordinate RCA reporting.
• Support competitive benchmarking, drive tests, and scoring framework interpretation.
• Develop governance frameworks for customer network complaints.
• Provide advanced support to regional network quality specialists.
• Utilize tools and systems for performance intelligence, investigation, and automation.
• Drive RPA initiatives with NOC and support database/performance platform implementations.
• Lead network quality forums with vendors and OEMs.
• Prepare specialized and executive-level reports and presentations (TPR, nNPS, NED, traffic dashboards, etc.).
• Support engineering and cross-functional teams in product and feature rollout.
• Align network performance standards with Vodafone/Vodacom Group requirements.

Qualifications

• Bachelor’s Degree in Electrical/Electronic Engineering or Computer Science.
• Minimum of 8 years of network performance, analysis, planning, or engineering experience with a telecom operator, vendor, or consulting firm.
• Strong experience in incident and problem management processes.

How to Apply
Interested and qualified candidates should create or update their profile on the Safaricom Ethiopia recruitment portal and click the Apply button. Applicants must attach their updated resume.

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