Education:

Bachelor’s Degree (BA/BSc) in a related field (Check details)

About the Organization

Oromia Bank stands as a beacon of financial inclusion and economic empowerment within the Ethiopian banking sector. Since its inception, the bank has been dedicated to providing innovative, customer-centric financial solutions that cater to the diverse needs of the community. With a strong commitment to sustainable growth, Oromia Bank has expanded its reach across the nation, fostering a culture of trust, integrity, and excellence in every transaction.

Our mission is to empower our customers by offering modern banking services that facilitate trade, encourage savings, and support investment. By leveraging cutting-edge technology and a deep understanding of the local market, Oromia Bank plays a pivotal role in driving national development. We pride ourselves on being more than just a financial institution; we are a partner in our customers' journeys toward prosperity.

At Oromia Bank, we believe that a supportive and inclusive work environment is essential for innovation and success. Our core values—perseverance, continuous learning, and teamwork—guide our interactions and professional growth. We invest heavily in our employees, providing them with the tools and training necessary to excel in a fast-paced and ever-evolving industry.

We are deeply committed to fostering a workplace that celebrates diversity and ensures equity for all. Oromia Bank recognizes that a workforce comprising different backgrounds and perspectives is our greatest strength. We strive to create an atmosphere where every employee feels valued and has an equal opportunity to contribute to the bank’s legacy of excellence.

In line with our commitment to inclusivity, we explicitly encourage women and individuals from underrepresented groups to apply for these positions. We are dedicated to closing the gender gap in the financial sector and provide a professional landscape designed to support the unique career aspirations of all our staff members, ensuring that everyone can achieve their full potential.

Job Description and Strategic Impact

The role of the Branch Sales and Customer Service Officer is central to our mission of providing exceptional service and building lasting relationships. As the primary point of contact for our clients, you will represent the values and professionalism of Oromia Bank. Your ability to understand customer needs and provide tailored financial advice is crucial to our success and the financial well-being of our community.

The strategic impact of this role cannot be overstated. By driving sales and ensuring high levels of customer satisfaction, you directly contribute to the bank's growth and stability. Your work helps mobilize deposits and expand our loan portfolios, which in turn fuels local businesses and supports infrastructure projects across the Hawassa District and beyond.

At Oromia Bank, we view this position as a gateway to a rewarding career in banking. We provide a clear path for professional advancement, with opportunities to transition into leadership or specialized financial roles. Our focus on "Individual Contributors" means we value your interpersonal skills and problem-solving abilities, giving you the autonomy to make a real difference in the lives of our customers.

A day in the life of a Service Officer involves managing various financial transactions, resolving customer inquiries with a focus on "Integrity and Trust," and identifying opportunities to offer new banking products. You will work within a collaborative team environment where continuous learning is encouraged, ensuring you stay at the forefront of modern banking practices.

By joining the Hawassa District team, you become an ambassador for economic progress in the region. Whether you are stationed in Hawassa City or one of our area branches like Sidama, Wolaita, or Borena, your presence will be felt as a catalyst for local financial empowerment. We invite you to bring your expertise to a bank that is truly "Serving to Empower You."

Job Positions and Requirements

1. Branch Sales and Customer Service Officer

Educational Qualification: BA degree in Accounting, Management, Business Administration, Economics, or a related field of study.

Work Experience: Minimum of 1 year of relevant banking experience.

Job Location: Hawassa District (Branches in Sidama, Hawassa City, Hadiya, Kembatta, Wolaita, Guji, Borena, Konso, Melka Dida, & Dolo Ado).

Salary: As per the salary scale of the Bank (Job Grade 8).

No. Required: Not specified.

Employment Type and Compensation

This position is offered on a permanent basis, ensuring long-term stability and career security for successful applicants. Oromia Bank is committed to building a lasting relationship with its employees, providing a professional home where you can grow and thrive for years to come.

Our compensation package is designed to be competitive within the industry, adhering to the Bank’s established salary scale. In addition to a base salary, employees at Job Grade 8 enjoy a range of benefit packages that reflect our commitment to staff well-being and professional satisfaction.

Beyond financial rewards, working with Oromia Bank offers the prestige of being part of one of Ethiopia’s most respected financial institutions. The experience gained here, particularly in a customer-facing sales role, provides a solid foundation for any career in the financial services sector.

How to Apply

Applying for a position at Oromia Bank is a straightforward process. We emphasize that scanned certificates or heavy digital attachments are NOT required during the initial application phase. We want to focus on your professional summary and how your experience aligns with our requirements.

Please note that original documents and educational credentials will only be required for physical verification during the interview stage. This ensures that the initial screening is efficient and allows us to focus on the core competencies of each candidate.

Only shortlisted candidates who meet all the specified requirements will be contacted for the next stage of the recruitment process. We appreciate your interest in joining our team and look forward to reviewing your application.

Applicants are specifically requested to clearly express the position and the work place they are applying for. Additionally, it is mandatory to include a reachable phone number on your application letter to facilitate easy communication.

The primary method of application is through the official online link or in person. Interested and qualified applicants fulfilling the requirements can submit their application through the following Google Form: https://forms.gle/eatuvAbk2iFDNRyS7 or in person at the Hawassa District Office located in Hawassa Town, Atote Area, adjacent to Beshu Hotel Complex, 2nd Floor.

Application Deadline

April 24, 2026 (6 working days from the announcement date of April 18, 2026).

Official Application Link / Contact

Online Link: https://forms.gle/eatuvAbk2iFDNRyS7 | Physical Address: Hawassa District Office, Atote Area | Tel: 0462219728