Education:

Master’s Degree (MA/MSc) or Bachelor’s Degree (BA/BSc) in a related field (Check details)

About the Organization

The recruiting bank is a distinguished financial institution in Ethiopia, committed to driving economic progress through accessible and innovative banking services. With a focus on excellence, the organization has established a strong presence across major regional hubs, including the strategic city of Mekelle. Our mission is to empower individuals and businesses by providing reliable financial tools that foster growth, stability, and sustainable development within the community.

The foundation of the bank is built on a culture of integrity, customer-centricity, and professional growth. We take great pride in our contribution to the national economy, supporting diverse sectors from retail banking to large-scale commercial investments. By integrating modern technology with traditional values of trust and service, we aim to remain at the forefront of the Ethiopian banking landscape, offering solutions that meet the evolving needs of our clients.

At our bank, we believe that our employees are our greatest strength. We provide a workplace that celebrates diversity and encourages collaborative achievement. Our team members are given the resources and support needed to excel in their roles, ensuring that every customer interaction reflects our commitment to high-quality service. We are dedicated to maintaining a professional environment where merit and dedication are recognized and rewarded.

Investing in human capital is a core part of our long-term strategy. We provide continuous learning opportunities and a clear career trajectory for those who demonstrate leadership and technical proficiency. By joining our team in Mekelle, you become part of a mission-driven organization that values professional excellence and community impact. We are committed to fostering a culture where every professional can reach their full potential.

In alignment with our commitment to progress and equal opportunity, our bank explicitly encourages women and individuals from underrepresented groups to apply for these senior positions. We believe that a diverse workforce is essential for driving innovation and understanding the unique needs of our customers. We are dedicated to providing a fair and inclusive recruitment process for all qualified banking professionals.

Job Description and Strategic Impact

The roles of Branch Manager I and Senior Customer Service Officer I are pivotal to the bank's operational success and market presence in the Tigray region. As a Branch Manager, you are the strategic leader of your site, responsible for driving deposit mobilization, managing credit portfolios, and ensuring the overall profitability of the branch. Your leadership ensures that the branch remains a pillar of financial support for the local community in Mekelle.

Your impact as a Branch Manager is felt through the development of your team and the quality of service provided to our clients. You will be tasked with identifying new market opportunities, building high-level relationships with corporate clients, and ensuring that all branch activities align with the bank’s overarching strategic goals. Your ability to navigate the local business landscape is key to the bank’s regional expansion and reputation.

The Senior Customer Service Officer I plays a vital role in the front-line operations of the branch, acting as a primary point of contact for high-value clients and ensuring smooth operational flow. You are responsible for supervising customer interactions, resolving complex inquiries, and maintaining the highest standards of service delivery. Your technical expertise in banking operations is essential for maintaining client trust and operational efficiency.

Both roles offer significant career development opportunities. The bank provides a platform where senior professionals can sharpen their leadership and financial management skills in a high-stakes industrial environment. For those who demonstrate consistent excellence, there are clear pathways to executive management roles within the bank's national structure, providing a career path filled with purpose and reward.

Ultimately, these positions are about more than just banking; they are about facilitating financial empowerment. Whether it is a Branch Manager setting the strategic direction for regional growth or a Senior Customer Service Officer ensuring exceptional service delivery, your work contributes directly to the bank’s mission of improving human lives through financial inclusion. Join us and make a tangible impact on the future of banking in Ethiopia.

Job Positions and Requirements

1. Branch Manager I

Educational Qualification: BA degree from a recognized higher learning institution in Accounting and Finance, Management, Business Administration, Marketing Management, or a related field.

Work Experience: A minimum of 7 years of relevant banking experience, including at least 2 years of service at a supervisory level.

Job Location: Mekelle

Salary: As per the Bank’s Scale

No. Required: Not Specified

2. Senior Customer Service Officer I

Educational Qualification: BA degree from a recognized higher learning institution in Accounting and Finance, Management, Business Administration, Marketing Management, or a related field.

Work Experience: A minimum of 4 years of experience, including at least 2 years of service as a Customer Service Officer.

Job Location: Mekelle

Salary: As per the Bank’s Scale

No. Required: Not Specified

Employment Type and Compensation

These positions are offered on a full-time, permanent basis, providing a stable and secure career path within the banking sector. The bank is committed to offering a workplace where employees can grow alongside the organization, benefiting from the security and prestige associated with a leading financial institution in Ethiopia.

The compensation package for these roles is highly competitive and is structured according to the bank’s established salary scale. We believe in rewarding senior expertise and leadership, ensuring that our compensation reflects the level of responsibility and impact these roles carry. In addition to base pay, employees have access to a variety of institutional benefits designed to support their professional and personal well-being.

Beyond financial rewards, the bank offers extensive opportunities for professional capacity building. We invest in our staff through specialized training programs and exposure to the latest trends in digital banking and financial management. Joining our team means entering a culture of continuous improvement where your growth is a priority for the organization.

How to Apply

Interested and qualified applicants who fulfill the requirements are invited to submit their applications within 5 consecutive days following this announcement. Our recruitment process is designed to be efficient and professional, identifying the best talent for our senior team in Mekelle.

Please be clearly informed that scanned certificates or attachments are NOT required during the initial application phase. We request that you only send your updated resume and evidence of work experience in PDF or Image format through the provided digital channels. Original documents will be required for physical verification only during the interview stage for shortlisted candidates.

Due to the volume of applications, only shortlisted applicants who meet the educational and experience criteria will be contacted for the next stage of the selection process. If you do not hear from our recruitment team within a reasonable timeframe after the deadline, please consider your application unsuccessful at this time.

To apply for the Branch Manager I position, please use the following application link: https://forms.gle/QHLBYQn6a1CbvLhi6.

To apply for the Senior Customer Service Officer I position, please use the following application link: https://forms.gle/UEgtWpsDJkuLDbUH9.

Application Deadline

April 19, 2026

Official Application Link / Contact

Branch Manager: https://forms.gle/QHLBYQn6a1CbvLhi6 Senior CSO: https://forms.gle/UEgtWpsDJkuLDbUH9