Education:

Bachelor’s Degree in one of the following fields or a closely related discipline: • Sales • Marketing • Management • Business Administration • Other related fields

About the Organization

EthioChicken is one of Ethiopia’s leading agricultural companies dedicated to improving rural livelihoods through poultry distribution and farmer support programs. The organization focuses on delivering high-quality poultry and technical support to smallholder farmers across the country.

EthioChicken plays an important role in strengthening Ethiopia’s agricultural sector by increasing poultry productivity and creating sustainable income opportunities for farmers. Through its network and innovative services, the company contributes to improving food security and economic growth in rural communities.

The organization works closely with farmers, communities, and development partners to ensure that poultry production becomes more efficient and accessible. By supporting smallholder farmers, EthioChicken helps improve nutrition and economic resilience among households.

EthioChicken is also committed to building a professional workforce. The company provides learning opportunities, professional mentorship, and career growth for young graduates who are interested in working in agriculture, customer engagement, and community development.

Working with EthioChicken offers a unique opportunity to contribute to a mission-driven organization that focuses on improving livelihoods while strengthening the agricultural value chain in Ethiopia.

The organization values innovation, integrity, teamwork, and dedication. Employees are encouraged to develop their skills and grow professionally while making a meaningful contribution to the communities served by the company.

EthioChicken is currently seeking motivated and passionate fresh graduates to join its team as a Customer Experience Associate.

Job Description

The Customer Experience Associate will play a key role in supporting EthioChicken’s customer engagement and feedback activities. The position focuses on understanding the needs and experiences of customers and farmers while ensuring that services are delivered effectively.

The selected candidate will help the organization collect valuable insights from customers and stakeholders. These insights will help EthioChicken improve its services, strengthen relationships with farmers, and enhance overall customer satisfaction.

The role involves interacting directly with customers and community members. The Customer Experience Associate will represent the organization in a professional and respectful manner while gathering feedback and conducting surveys.

The position also provides an opportunity for young professionals to gain practical experience in customer service, field research, and data collection. This experience can serve as a strong foundation for future careers in development programs, agriculture, customer relations, and data management.

The successful candidate will work closely with different teams within the organization to ensure that customer feedback is properly documented and addressed.

Key responsibilities include the following tasks:

• Conduct customer surveys accurately using designated tools and methodologies
• Engage with customers in a friendly and professional manner while collecting feedback
• Translate survey questions and responses when necessary to ensure clear communication
• Enter survey data into the system accurately while maintaining data quality
• Participate in team meetings and share updates on daily activities and survey progress
• Record and report customer complaints or concerns to the appropriate departments
• Maintain confidentiality and ensure customer information is handled responsibly
• Provide constructive feedback to improve customer engagement strategies
• Support the team with additional responsibilities assigned by supervisors

Educational Qualification

Applicants must have a Bachelor’s Degree in one of the following fields or a closely related discipline:

• Sales
• Marketing
• Management
• Business Administration
• Other related fields

Fresh graduates are strongly encouraged to apply. This opportunity is designed to support early career professionals who are looking to gain practical experience and develop their professional capabilities.

EthioChicken values individuals who are eager to learn and willing to contribute to the organization’s mission of improving agricultural livelihoods in Ethiopia.

Work Experience

Previous work experience is not required for this position.

However, candidates who have participated in internships, volunteer activities, community engagement projects, or research activities related to customer service or field work may have an added advantage.

The organization is particularly interested in applicants who demonstrate enthusiasm, commitment to learning, and strong motivation to work with communities and customers.

Required Skills and Competencies

Applicants should demonstrate strong communication and interpersonal skills. The ability to interact with customers and community members respectfully and effectively is essential for this role.

Candidates should also have the ability to work independently as well as collaboratively with team members.

Strong attention to detail and accuracy in data collection and reporting is required.

The following competencies are important for this role:

• Excellent verbal and written communication skills
• Ability to communicate in Amharic and additional local languages such as Afan Oromo or Tigrigna is an advantage
• Basic computer skills including proficiency in Microsoft Office applications
• Ability to manage data entry and maintain accurate records
• Strong organizational and time management skills
• Professional attitude and commitment to confidentiality
• Willingness to learn and adapt in a fast-paced work environment

EthioChicken encourages applicants who are motivated to build long-term careers in agriculture, customer engagement, and development programs.

Job Location

The position is based in Addis Ababa, Ethiopia.

Employees may occasionally interact with different teams and stakeholders as part of their work responsibilities.

Working in Addis Ababa provides professionals with the opportunity to engage with one of Ethiopia’s most dynamic business environments while contributing to programs that support rural communities across the country.

Employment Type and Salary

This is a contract position offered for a period of six months as maternity cover.

The role provides an excellent opportunity for fresh graduates to gain valuable professional experience and build practical skills that can support future career development.

EthioChicken offers a supportive and collaborative work environment where employees are encouraged to grow and develop professionally.

Salary and benefits will be provided according to the organization’s policies.

This position offers exposure to professional networks, team collaboration, and hands-on learning experiences that can strengthen future career opportunities.

How to Apply

Interested and qualified applicants are invited to submit their applications by email.

Applicants should send an updated CV and a brief cover letter explaining their interest in the position.

Scanned educational certificates or additional attachments are not required at the time of application.

Applications should be sent to the following email address:

careers@ethiochicken.com

Applicants must clearly mention “Customer Experience Associate” in the subject line of their email.

The application deadline is March 18, 2026.

EthioChicken is an equal opportunity employer and strongly encourages women and individuals from underrepresented groups to apply.

Only shortlisted candidates will be contacted for the next stage of the recruitment process.