Education:

A Bachelor’s degree in Social Sciences, Development Studies, Public Health, Humanitarian Studies, or a related field is typically required.

About the Organization

Plan International is an independent development and humanitarian organization dedicated to advancing children’s rights and promoting equality for girls. For more than 85 years, Plan International has worked in over 80 countries to address poverty, violence, exclusion, and discrimination affecting children and young people.

The organization believes in the power and potential of every child and works to remove the barriers that prevent children—especially girls—from thriving. Through development programs and emergency responses, Plan International supports children from birth through adulthood.

In Ethiopia, Plan International implements programs that focus on education, WASH, child protection, shelter, and humanitarian assistance. The organization collaborates closely with communities, government institutions, and humanitarian partners to ensure sustainable and inclusive impact.

Equality, diversity, and inclusion are at the heart of Plan International’s values. The organization promotes a workplace culture that embraces racial justice, gender equality, girls’ rights, and inclusion.

Working with Plan International provides professionals the opportunity to contribute to life-changing humanitarian interventions while developing strong technical and leadership skills in an international NGO environment.

Job Description

The Accountability to Affected Populations (AAP) Officer is responsible for ensuring the effective implementation, coordination, and monitoring of AAP mechanisms across project sectors and partners.

The role focuses particularly on Shelter, Non-Food Items (NFI), and WASH interventions within the Gambella Program Area.

The AAP Officer manages client feedback systems to ensure timely collection, documentation, analysis, and response to feedback from affected communities.

The position ensures that feedback mechanisms are accessible, confidential, and aligned with protection standards.

The officer works closely with program teams to assess performance against AAP commitments and ensure continuous improvement in accountability practices.

The role involves analyzing feedback data and ensuring that insights are used to inform program adjustments and decision-making.

The officer supports the production of high-quality reports and documentation related to accountability and community feedback systems.

The position facilitates knowledge sharing and promotes emerging best practices in accountability and community engagement.

The AAP Officer also contributes to communication, outreach, and knowledge management activities that strengthen transparency and program quality.

A key responsibility is ensuring that community feedback directly informs sector-specific programming, including shelter upgrades, NFI distributions, and WASH services.

The role plays a critical part in strengthening trust between communities and the organization, enhancing program effectiveness and safeguarding standards.

Professionals in this position will gain valuable experience in accountability systems, data analysis, protection standards, and multi-sector humanitarian coordination.

Educational Qualification

A Bachelor’s degree in Social Sciences, Development Studies, Public Health, Humanitarian Studies, or a related field is typically required.

Additional training in accountability frameworks, safeguarding, or monitoring and evaluation is considered an advantage.

Work Experience

Relevant experience in accountability to affected populations, monitoring and evaluation, or community engagement within humanitarian or development programs is required.

Experience working in Shelter, NFI, or WASH sectors is considered an asset.

Proven experience in managing feedback and complaint response mechanisms is highly desirable.

Experience in data analysis, reporting, and stakeholder coordination is important for this role.

Required Skills and Competencies

Strong understanding of Accountability to Affected Populations (AAP) principles and humanitarian standards.

Excellent data management and analytical skills to interpret feedback and inform programming.

Strong communication and interpersonal skills for engaging with communities and partners.

Ability to maintain confidentiality and handle sensitive information ethically.

Strong reporting and documentation skills.

Ability to work collaboratively with multi-sector program teams.

High level of commitment to safeguarding children and promoting gender equality and inclusion.

Strong organizational and problem-solving skills.

Job Location

Gambella Program Area, Nyinyange, Ethiopia.

The role requires close engagement with field teams and affected communities within the project area.

Employment Type and Salary

Six-month contract with the possibility of extension based on performance and project needs.

The position reports to the Project Coordinator for the Shelter and WASH Project.

Salary and benefits will be provided according to Plan International’s policies and organizational scale.

This role offers strong professional development opportunities in accountability systems, humanitarian quality standards, and community-centered programming.

It provides exposure to multi-sector humanitarian coordination and enhances leadership and analytical capabilities.

How to Apply

Interested and qualified candidates should submit their applications through Plan International’s official recruitment platform.

The application deadline is March 03, 2026. Early applications are encouraged, as the organization may review candidates on a rolling basis.

Only shortlisted candidates will be contacted.

Scanned certificates or additional attachments are not required at the time of application unless specifically requested later in the recruitment process.

Plan International will never send unsolicited emails requesting payment from candidates.

This position is open to candidates eligible to live and work in Ethiopia.

Female candidates and individuals from underrepresented groups are strongly encouraged to apply. Plan International is committed to equal opportunity and creating an inclusive work environment.

Pre-employment checks will be conducted in line with Plan International’s Safeguarding Children and Young People policy. The organization participates in the Inter Agency Misconduct Disclosure Scheme and may request information from previous employers regarding safeguarding-related findings.

By joining Plan International as an Accountability to Affected Populations Officer, you will play a vital role in strengthening transparency, community trust, and program effectiveness while advancing your career in humanitarian accountability and quality programming.

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