About the Organization
Tsehay Bank S.C. is a rapidly emerging private financial institution in Ethiopia, established with the vision of becoming a leading bank that empowers the community through innovative and inclusive financial services. Since its inception, the bank has been committed to providing a diverse range of banking solutions that cater to individuals, small businesses, and large corporations alike. By prioritizing customer satisfaction and operational excellence, Tsehay Bank is carving out a significant presence in the nation’s competitive banking sector, fostering economic growth and financial accessibility.
The bank’s mission is grounded in the principles of integrity, transparency, and professional service. Tsehay Bank strives to create value for its stakeholders by leveraging modern banking technology and a customer-centric approach. With a growing network of branches across Addis Ababa and various regional towns, the institution is dedicated to reaching underserved markets and contributing to the modernization of Ethiopia’s financial landscape. The bank plays a strategic role in the economy by supporting entrepreneurship and providing secure platforms for savings and investment.
At Tsehay Bank, the corporate culture is defined by excellence and a passion for service. The organization recognizes that its employees are the driving force behind its success. Consequently, it fosters an environment that encourages professional development, ethical conduct, and collaborative teamwork. Staff members are empowered to take initiative and are provided with the tools and training necessary to deliver world-class banking experiences to every client.
As a forward-thinking institution, Tsehay Bank is constantly expanding its digital capabilities to meet the demands of a changing financial world. Whether through mobile banking or streamlined branch operations, the bank remains focused on efficiency and reliability. This commitment to innovation ensures that Tsehay Bank stays at the forefront of the industry, offering a workplace that is both challenging and rewarding for ambitious professionals.
Tsehay Bank S.C. is an equal opportunity employer and actively encourages women and qualified candidates from diverse backgrounds to apply. We believe that a diverse workforce brings the varied perspectives necessary for innovation and superior customer service. Our recruitment process is designed to be fair and transparent, ensuring that the best talent is selected to help us build the future of banking in Ethiopia.
Job Description and Strategic Impact
The role of Junior Customer Service Officer is a foundational position of critical strategic importance to Tsehay Bank. As the primary point of contact for our clients, these officers represent the face and voice of the bank. Their ability to deliver accurate, efficient, and friendly service is what builds the trust and loyalty necessary for long-term institutional growth. In the fast-paced banking environment, the Junior CSO ensures that daily transactions are processed with precision and that customer needs are met with professional care.
The strategic impact of this role lies in its contribution to customer retention and brand reputation. By effectively managing inquiries, processing deposits and withdrawals, and promoting the bank’s various financial products, Junior Customer Service Officers drive the branch’s performance. Their vigilance in following banking procedures and maintaining data integrity protects the bank’s assets and ensures compliance with national financial regulations. This role is essential for maintaining the operational rhythm of our branches in both urban and regional locations.
A “day-in-the-life” in this position involves high levels of interaction with a diverse clientele, requiring excellent communication and problem-solving skills. Whether assisting a small business owner with a transaction or explaining a new savings product to a first-time account holder, the Junior CSO plays a direct role in financial empowerment. It is a dynamic environment where accuracy and speed must be balanced with a genuine commitment to helping people.
We view this position as a gateway to a successful career in the banking industry. Tsehay Bank is dedicated to the professional growth of its junior staff, providing mentorship and pathways for advancement into senior operations, credit analysis, or branch management roles. We invest in our people because we know that today’s Junior CSOs are the future leaders of our organization.
By joining Tsehay Bank, you become part of a purpose-driven team that values your contribution to the community’s financial well-being. You will have the opportunity to work in a stable, professional industry while gaining hands-on experience in one of Ethiopia’s most vital sectors. Your work will leave a lasting impact on the lives of our customers, providing you with professional fulfillment and a clear trajectory for career success.
Job Positions and Requirements
Junior Customer Service Officer
Educational Qualification: BA degree holder from recognized higher learning institutions in Banking and Finance, Accounting, Accounting and Finance, Management, Economics, Marketing Management, Business Administration, or other related fields of discipline.
Work Experience: Must have a minimum of 1 year of experience as a Junior Customer Service officer or Bank Trainee.
Job Location: Addis Ababa Branches, Amanuel, Bure Damot, Debre Work, Dembecha, and Woreta.
Salary: As per the Bank’s Scale.
No. Required: [Not Specified]
Employment Type and Compensation
This position is offered as a full-time, permanent role within Tsehay Bank S.C. The bank provides a secure and stable career path, ensuring that employees can build their professional lives with confidence. Permanent employment at Tsehay Bank comes with the benefits of being part of a regulated, high-standard institution that values long-term commitment and professional integrity.
The compensation package is competitive and aligned with the established Bank’s Scale. In addition to a base salary, employees benefit from a professional work environment that prioritizes safety, growth, and ethical conduct. Tsehay Bank is committed to being a preferred employer in the financial sector, offering a rewards system that recognizes dedication and high performance.
How to Apply
Interested and qualified applicants who fulfill the above requirements are invited to apply. Please note that scanned certificates or heavy attachments are NOT required for the initial digital application phase. Applicants should focus on submitting an updated resume and work experience document in PDF or Image format.
The application must be submitted through the official Google Form link provided below. This digital process ensures that your application is routed directly to our human resources team for an efficient and transparent review. Verification of original documents will be conducted only during the interview stage for shortlisted candidates.
Please be aware that only shortlisted applicants will be contacted for further assessment. We encourage you to ensure your resume clearly highlights your relevant experience and academic background to facilitate the screening process.
Applications must be submitted within 5 (Five) consecutive days following the announcement. We recommend early submission to ensure your profile is considered by the recruitment committee.
Application Deadline
April 23, 2026 (5 days from April 18)
Official Application Link / Contact
Apply Online: https://forms.gle/M7357G7u6d11JpNy9