About the Organization
Safaricom Ethiopia is a leading telecommunications and digital solutions provider playing a central role in Ethiopia’s digital transformation journey.
The company is committed to expanding connectivity and delivering inclusive financial and digital services that improve everyday life for individuals and businesses.
Within a short time, Safaricom Ethiopia has built a strong presence in the market, serving millions of customers and expanding its network reach across the country.
The organization is guided by strong values including customer focus, innovation, integrity, and teamwork, which drive its success and growth.
Safaricom Ethiopia fosters a dynamic and inclusive workplace where employees are encouraged to bring ideas, collaborate, and grow professionally.
The company has been recognized as a top employer, reflecting its commitment to employee well-being, career development, and a supportive work environment.
Working at Safaricom Ethiopia provides an opportunity to contribute to impactful projects that shape the future of digital services in Ethiopia.
The organization strongly encourages women and individuals from underrepresented groups to apply, ensuring diversity and inclusion across its workforce.
Job Description
The Corporate Account Manager – Direct Sales role focuses on managing and growing relationships with large enterprise and public sector clients.
This position is responsible for handling a portfolio of corporate accounts and driving revenue growth through strategic sales initiatives.
The role involves identifying new business opportunities, including upselling and cross-selling products and services within assigned accounts.
The account manager will develop and implement strategic plans to penetrate customer organizations and strengthen long-term relationships.
A key part of the role is ensuring customer satisfaction and retention by delivering consistent, high-quality service.
The position requires proactive engagement with clients to understand their business needs and align Safaricom’s solutions accordingly.
The role also includes managing the full customer lifecycle, from acquisition and onboarding to retention and contract renewal.
The account manager will collaborate with internal teams to ensure smooth service delivery and address customer concerns promptly.
The position demands strong commercial awareness and the ability to deliver revenue targets while maintaining customer satisfaction.
Educational Qualification
Candidates must hold a Bachelor’s degree in Business Administration, Marketing, Telecommunications, or a related field.
Additional certifications in IT, networking, or customer relationship management are considered an advantage.
Continuous learning and professional development are encouraged to support career progression within the company.
Work Experience
Applicants should have at least three years of experience in customer management, account management, or sales within a corporate or enterprise environment.
Experience in telecommunications, technology solutions, or service industries is highly preferred.
Candidates should demonstrate a strong understanding of managing large corporate clients and delivering business growth.
Required Skills and Competencies
Strong ability to identify new business opportunities and drive revenue growth through strategic sales initiatives.
Excellent relationship management skills, with the ability to engage and influence senior stakeholders, including CXO-level executives.
Proven experience in customer retention strategies, including managing churn and contract renewals.
Ability to develop and execute account development plans aligned with customer needs and company objectives.
Strong communication skills, both written and verbal, with the ability to present ideas clearly and professionally.
Good understanding of telecommunications products and services, including mobile, data, and financial solutions.
Proficiency in using CRM systems and managing sales pipelines effectively.
Strong analytical and problem-solving skills to address customer challenges and deliver solutions.
Ability to work under pressure, meet deadlines, and manage multiple accounts simultaneously.
Team collaboration skills and the ability to work across departments to deliver seamless customer experiences.
Attention to detail and ability to maintain accurate records, reports, and customer interactions.
Adaptability and willingness to embrace change in a fast-paced and evolving business environment.
Job Location
Addis Ababa, Ethiopia
Employment Type and Salary
Full-time position
Salary is competitive and based on qualifications, experience, and company compensation structure, with additional benefits and incentives.
This role offers significant opportunities for career growth, particularly in enterprise sales, account management, and leadership development.
Employees benefit from exposure to large-scale clients, innovative solutions, and a performance-driven environment that supports advancement.
How to Apply
Interested applicants should apply through the official Safaricom Ethiopia recruitment portal by creating or updating their candidate profile.
Candidates should ensure their CV is well-structured and highlights relevant achievements, skills, and experience.
Applicants are advised not to include scanned certificates or unnecessary attachments during submission.
Only shortlisted candidates will be contacted for further assessment.
Safaricom Ethiopia is an equal opportunity employer, and women as well as individuals from underrepresented groups are strongly encouraged to apply.