Education:

Master’s Degree (MA/MSc) or Bachelor’s Degree (BA/BSc) in a related field (Check details)

About the Organization

TotalEnergies stands as a cornerstone of the global energy landscape, operating as a multi-energy company that spans over 130 countries. The organization is deeply committed to the production and marketing of a diverse energy portfolio, including oil, biofuels, natural gas, green gases, renewables, and electricity. This broad reach allows the company to play a pivotal role in the global energy transition, ensuring that energy remains affordable, reliable, and increasingly clean.

The mission of the company is rooted in a long-term vision to reach net-zero emissions by 2050, together with society. This ambitious goal drives every operational decision and strategic investment, pushing the boundaries of innovation in the energy sector. By prioritizing sustainability, the organization not only fuels the world today but also safeguards the environment for future generations, maintaining a delicate balance between industrial excellence and ecological responsibility.

In Ethiopia, TotalEnergies Marketing Ethiopia S.C. has built a legacy of reliability and excellence since its establishment in 1950. With over seven decades of experience in the local market, the affiliate has developed a robust network of more than 120 service stations. These hubs serve as vital points of contact for both retail and direct customers, providing essential fuels, high-quality lubricants, and specialty products that power the nation’s transport and industrial sectors.

The organizational culture is defined by a deep-seated respect for diversity, equity, and inclusion. The company believes that a diverse workforce brings a wealth of perspectives that are essential for solving complex energy challenges. By fostering an environment where every individual feels valued and empowered, the organization ensures that its employees can reach their full potential while contributing to a shared vision of progress and excellence.

A fundamental pillar of the recruitment philosophy is the promotion of gender equality within the energy sector. TotalEnergies Marketing Ethiopia S.C. recognizes the immense value and talent that women bring to the professional landscape and is dedicated to closing the gender gap in the industry. Consequently, women and individuals from underrepresented groups are highly encouraged to apply, as their participation is vital to the company's continued growth and success.

Job Description and Strategic Impact

The role of the Card Back Office Representative is strategically vital to the seamless operation of the company's commercial services. In an increasingly digital economy, the management of card-related services represents a critical touchpoint for customer satisfaction and financial integrity. This position ensures that the administrative backbone of the card department remains robust, accurate, and responsive to the evolving needs of the Ethiopian market.

From a strategic perspective, this role facilitates the efficient processing of data and communications that drive the company's retail and direct sales. By maintaining high standards of organizational detail, the representative helps mitigate risks and enhances the reliability of the company’s service delivery. This excellence in the back office translates directly to a superior customer experience at the service stations and corporate offices.

A typical day in this role involves navigating complex priorities and meeting rigorous deadlines, which are essential for maintaining the momentum of the energy business. The representative serves as a bridge between internal departments and external stakeholders, ensuring that communication remains clear and professional. This dynamic environment offers a unique vantage point to understand the intricacies of the energy supply chain and the financial mechanisms that support it.

Career development is a central theme within the organization. Employees in these roles are not just filling a position; they are embarking on a professional journey. The company provides a supportive environment where continuous learning is encouraged, allowing individuals to refine their marketing and customer service skills while gaining exposure to international business standards and practices.

The impact of this work extends beyond daily tasks to influence the broader energy transition. By supporting the infrastructure that delivers energy to the Ethiopian public, the Card Back Office Representative contributes to the nation's economic stability and development. Joining this team means being part of a forward-thinking group that values individual growth as much as collective achievement and industrial leadership.

Job Positions and Requirements

1. Card Back Office Representative

Educational Qualification: BA degree in Management, Marketing, or a related field.

Work Experience: Minimum of 2 years’ experience in marketing, customer service, or related roles.

Job Location: Addis Ababa

Salary: Competitive salary package as per the Company scale.

No. Required: Not Specified

Educational Qualification: Candidates should possess a strong theoretical foundation in business principles and marketing strategies to navigate the requirements of the energy sector.

Work Experience: The ideal applicant will demonstrate a proven track record of reliability and excellence in previous professional settings, particularly those involving direct customer interaction or administrative coordination.

Job Location: The primary place of work will be located within the vibrant capital city, providing access to a professional network and the company's central operations.

Salary: The compensation is designed to attract and retain high-caliber talent, reflecting the professional importance of the role and the company's commitment to fair remuneration.

No. Required: The recruitment process aims to identify qualified individuals who align with the organizational values and possess the technical skills required for excellence in this specific department.

Employment Type and Compensation

Employment at TotalEnergies Marketing Ethiopia S.C. offers a high degree of stability and the opportunity to build a long-term career within a prestigious global affiliate. The company prides itself on being a reliable employer that honors its commitments to its staff, providing a workplace where professional security is matched by a culture of high performance and mutual respect.

The compensation package is designed to be highly competitive within the Ethiopian market, structured according to a professional company scale that rewards expertise and dedication. This approach ensures that employees are recognized for their contributions and are motivated to pursue excellence in every aspect of their work, supporting both personal and organizational goals.

Beyond the base salary, the company emphasizes a growth-oriented environment where benefits are viewed through the lens of employee development and well-being. This includes opportunities for continuous training and advancement within the diverse branches of the organization. The focus remains on creating a supportive ecosystem where hard work and talent are met with genuine opportunities for promotion.

The stability of the energy sector provides a solid foundation for employees to plan their futures with confidence. Working for an organization that is a leader in its field ensures that staff members are part of a resilient and essential industry. This sense of purpose and security is a hallmark of the employment experience at this local affiliate.

Ultimately, the compensation and employment structure are built on the principles of equity and meritocracy. The organization believes that by investing in its people, it strengthens the collective ability to innovate and lead in the energy transition. This holistic approach to employee satisfaction makes the company one of the most sought-after employers in the region.

How to Apply

To ensure a streamlined and efficient recruitment process, candidates are advised that scanned copies of academic certificates and experience credentials are NOT required during the initial application phase. The focus for this stage is on the submission of a high-quality CV and a well-crafted application letter that highlights the candidate’s suitability for the role.

The organization prioritizes transparency and integrity in its hiring practices. Therefore, the physical verification of original documents will be conducted only for candidates who progress to the interview stage. This approach simplifies the initial steps for applicants while maintaining rigorous standards for final selection and verification.

Due to the high volume of applications expected for this prestigious vacancy, only those who are shortlisted for further assessment will be contacted. This targeted communication ensures that the recruitment team can dedicate the necessary time to evaluate the most promising candidates in alignment with the company’s strategic needs.

Following the application deadline, the recruitment team will begin a thorough review process. Applicants can expect to move through subsequent stages, which may include technical assessments and professional interviews, designed to identify the best fit for the Card Back Office Representative role and the company culture.

Interested candidates should submit their application via the primary email channel provided, ensuring that they also complete the mandatory online form which is a critical part of the submission process. Failure to complete the mandatory form will result in the application not being considered for this vacancy.

Application Deadline

May 17, 2026

Official Application Link / Contact

Email: recruitment.et@totalenergies.com Mandatory Form: https://forms.gle/bm2599KTockEd8ph9