Education:

Master’s Degree (MA/MSc) or Bachelor’s Degree (BA/BSc) in a related field (Check details)

About the Organization

The Norwegian Refugee Council (NRC) is an independent, global humanitarian organization that has been assisting people forced to flee since 1946. Working in approximately 31 countries with a dedicated workforce of 14,000 staff, NRC is recognized for providing high-quality aid and defending the rights of refugees and internally displaced people (IDPs) in some of the world’s most difficult and dangerous crises. NRC employs a rights-based approach, challenging duty-bearers to uphold national and international laws while adhering to the core principles of humanity, neutrality, independence, and impartiality.

At NRC, the culture is built on giving responsibility to employees at all levels, fostering innovative teams, and maintaining an open dialogue with management. The organization is deeply committed to diversity, equity, and inclusion, ensuring that all staff contribute to a safe and respectful environment. Safeguarding is at the heart of NRC’s mission; the organization maintains a zero-tolerance approach to sexual exploitation, abuse, and harassment (SEAH), emphasizing that every staff member has a duty to report concerns.

NRC Ethiopia operates in a complex political and humanitarian landscape, providing life-saving assistance to those affected by conflict and displacement. By joining NRC, you become part of a team that saves lives and rebuilds futures, even in hard-to-reach or remote-managed areas. The organization values professional growth and provides a supportive atmosphere for those dedicated to humanitarian excellence and accountability to affected populations.

NRC strongly encourages women and underrepresented groups to apply for this leadership role. We believe that a diverse team is essential for building trust within the communities we serve and for ensuring that our feedback mechanisms are inclusive and accessible to all. We are committed to a fair recruitment process that prioritizes competency, integrity, and a passion for community engagement.

Job Description and Strategic Impact

The Roving Community Feedback Mechanism (CFM) Coordinator holds a vital strategic position within NRC Ethiopia, serving as the country-level focal point for accountability. This role is responsible for the design, implementation, and continuous evolution of systems that allow project participants to voice their concerns safely and confidentially. By ensuring that feedback is systematically collected and analyzed, you directly influence the quality, safety, and relevance of NRC’s humanitarian programming.

Your "day-in-the-life" impact involves a balance of high-level data oversight and hands-on field support. As a roving coordinator, you will travel regularly to Area Offices (AOs) to mentor staff and ensure that feedback channels—such as hotlines, suggestion boxes, and helpdesks—are functional and context-appropriate. You are the guardian of the "Do No Harm" principle, ensuring that sensitive feedback regarding safeguarding or misconduct is escalated within 24 hours to protect the most vulnerable.

Strategically, this role bridges the gap between community voices and organizational decision-making. You will oversee the CFM database, producing monthly reports and dashboards that identify trends and risks. By presenting this data to program teams, you facilitate evidence-based adaptation, ensuring that NRC’s aid is not just delivered, but is responsive to the actual needs and preferences of the people in Ethiopia.

This position offers significant professional growth, allowing you to lead the rollout of SOPs across a large-scale national operation. You will strengthen the broader culture of Community Engagement and Accountability (CEA) within the organization, conducting training and capacity-building for both NRC staff and local partners. This role is ideal for a decisive yet empathetic professional looking to make a systemic impact on how humanitarian aid is governed.

Ultimately, the CFM Coordinator ensures that the communities NRC serves have a seat at the table. By closing the feedback loop and ensuring that concerns are addressed in a timely manner, you build the trust and transparency necessary for sustainable humanitarian impact. Your leadership ensures that NRC Ethiopia remains a highly accountable, community-centric organization that treats every individual with dignity and respect.

Job Positions and Requirements

1. Roving Community Feedback Mechanism (CFM) Coordinator

Educational Qualification: BA, MA, or MSc in Economics, Statistics, Business Administration, or other related social science fields.

Work Experience: Minimum of 5 years of experience in the NGO sector, with a strong preference for candidates with direct experience in CFM, accountability, or community engagement at a national level.

Job Location: Addis Ababa, Ethiopia (with frequent travel to field locations)

Salary: Per Scale / Competitive

No. Required: 1

Required Skills and Competencies

The successful candidate must possess strong analytical and communication skills, with a proven ability to handle highly confidential and sensitive information. You must be proficient in the MS Office suite, particularly Excel, for data analysis and trend identification. A deep understanding of CEA, PSEA (Protection from Sexual Exploitation and Abuse), child safeguarding, and the Core Humanitarian Standard (CHS) is mandatory for this role.

Behavioral competencies are equally critical; the coordinator must be patient, flexible, and able to work independently under pressure. You should have demonstrated experience in facilitating capacity-building efforts and mentoring diverse teams. Fluency in English is required, and familiarity with the political and humanitarian context in Ethiopia, including experience in post-conflict or remote-managed settings, is highly valued.

Employment Type and Compensation

This is a Full-time position based in Addis Ababa, requiring a "roving" commitment to support field offices across Ethiopia. NRC provides a competitive salary and benefits package that reflects the technical and leadership demands of the role. The contract is designed to foster professional stability while providing the flexibility needed for regular field travel.

In addition to financial compensation, NRC offers a robust environment for professional development and innovation. You will be part of a global network of humanitarian professionals, receiving support from both the Country Office and global technical leads. NRC is dedicated to staff well-being and provides a culture of open dialogue and mutual respect.

How to Apply

To apply for this role, please visit the official NRC career portal and search for Job Identification 20534. Please note that scanned copies of educational certificates or other attachments are NOT required during the initial application stage. Your digital profile and the details provided in the online application form will be the primary basis for the first round of screening.

Original documents and academic credentials will only be required for physical verification during the interview or offer stage. Applicants are encouraged to provide a detailed account of their experience in managing feedback systems and their ability to transfer knowledge to diverse audiences. NRC maintains a transparent and merit-based recruitment process.

Only shortlisted candidates will be contacted for further assessment, which may include technical tests and competency-based interviews. NRC has a zero-tolerance approach to exploitation and abuse; therefore, all successful candidates will undergo rigorous background checks. We thank all applicants for their interest in joining our mission to assist those forced to flee.

The application must be completed through the NRC portal to be considered. Ensure all sections of the application are filled out accurately to reflect your qualifications for this critical accountability role.

Application Deadline

April 13, 2026 (08:00 PM)

Official Application Link / Contact

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