Education:

A university degree in Engineering is preferred, with a focus on Telecommunication Engineering or Electrical & Electronics Engineering considered an advantage.

About the Organization:
Safaricom Ethiopia is a purpose-driven technology company committed to advancing Ethiopia’s digital transformation. In under four years, the company has expanded its reach to over 10 million customers, covering approximately 55% of the country’s population. Safaricom Ethiopia is known for its bold vision, innovative solutions, and strong partnerships that have positioned it as a trusted leader in digital and financial services.

The organization places strong emphasis on its core values: customer obsession, innovation, integrity, and collaboration. It is recognized as a Top Employer for two consecutive years, reflecting its commitment to fostering a dynamic, inclusive, and empowering workplace. Employees are encouraged to grow professionally while contributing meaningfully to Ethiopia’s digital future. Safaricom Ethiopia strongly promotes diversity, equity, and inclusion, welcoming applications from women and underrepresented groups.

Job Description:
The Telecommunications Specialist in Regional Technical Operations will oversee the technical and operational management of regional network clusters. This role is critical in ensuring high-quality network services, effective deployment of resources, and seamless collaboration across multiple teams.

Key responsibilities include:

• Managing day-to-day regional operations to ensure field service providers deliver exceptional network performance to customers.
• Executing cost-effective preventative and corrective maintenance plans for both active network elements (RAN, MW, IP, DWDM, OSP/ISP Fibre) and passive energy systems (solar, diesel generators, rectifiers, batteries).
• Overseeing energy management, site security, fuel refueling, and maintenance operations across network sites and data centers.
• Developing and implementing Network Improvement Plans (NIP) to enhance radio network availability, transmission capacity, revenue reliability, and overall customer experience.
• Promoting operational efficiency, minimizing waste, and fostering a culture of continuous improvement throughout field operations.
• Providing IT support for SnD platforms, eKYC systems, Citap, UBP, and overall IT estate support for regional offices, Security teams, and other departments.
• Coordinating with departments such as Regional Planning, Project Management, Installation, Maintenance, and external contractors to ensure smooth operations.
• Managing vendor and third-party relationships, ensuring SLA compliance, and enforcing service credits when necessary.
• Supervising site acquisition processes, lease management, and lease renewal negotiations for optimal operational efficiency.
• Leading cross-functional alignment with Sales and Distribution, Radio Network Planning & Operations, Transmission Network Planning & Operations, and Capex PMO for new site deployment and rollout initiatives.
• Reviewing regional network planning and deployment strategies, ensuring technical feasibility and commercial viability.
• Supporting radio and transmission network capacity expansion projects to meet customer demand and optimize coverage.
• Leading regional network launch and re-launch programs, ensuring readiness for commercial operations.
• Driving network quality and customer experience improvements through RAN optimization, periodic and ad hoc Drive Tests, and addressing complaints from SnD, Dealers, and end-users.
• Building strong relationships with key regional stakeholders, including Ethiotel, EEP, EEU, Trade Bureaus, and service station owners, to overcome external operational constraints.

Educational Qualification:

• A university degree in Engineering is preferred, with a focus on Telecommunication Engineering or Electrical & Electronics Engineering considered an advantage.

Work Experience:

• Minimum of three years of experience in a similar technical or operational role within the telecommunications sector.

Required Skills and Competencies:

• Strong technical expertise in network operations and maintenance.
• Extensive proficiency in MS Office applications, particularly Excel and PowerPoint.
• Excellent organizational, analytical, and problem-solving skills.
• Ability to manage multiple stakeholders, vendors, and field teams effectively.
• Strong communication and collaboration skills to work across cross-functional teams.
• Commitment to operational excellence and continuous improvement.

Job Location:
Addis Ababa, Ethiopia

Employment Type and Salary:

• Full-time position.
• Competitive salary and benefits package aligned with industry standards.

Professional Growth Opportunities:

• This role offers significant professional development opportunities, allowing employees to lead critical regional operations, contribute to network expansion strategies, and enhance customer experience.
• Exposure to cross-functional teams and regional stakeholders ensures comprehensive skill development in technical operations, project management, vendor management, and strategic planning.
• Employees have the chance to work in a dynamic, innovative environment with mentorship opportunities and access to continuous learning programs.

Encouragement for Diversity:
Safaricom Ethiopia strongly encourages applications from women, underrepresented groups, and individuals passionate about advancing Ethiopia’s digital transformation. Candidates from diverse backgrounds will find a supportive and inclusive environment to thrive and grow.

How to Apply:
Interested candidates should create or update their candidate profile on the Safaricom Ethiopia recruitment portal and submit their application via the following link:
Apply Here

• Attach your resume, no scanned certificates or additional documents are required.
• Only shortlisted candidates will be contacted for further steps.
• Application Deadline: April 15, 2026.

Impact and Career Development:
By joining Safaricom Ethiopia as a Telecommunications Specialist, you will play a pivotal role in shaping the country’s digital future. Your work will directly influence network performance, customer satisfaction, and regional operations efficiency. The position offers a platform to gain leadership experience, develop strategic technical skills, and make meaningful contributions to Ethiopia’s telecommunications landscape.

This role is ideal for professionals seeking to advance their career in a purpose-led, innovative, and inclusive environment where growth, mentorship, and the chance to make a tangible difference are prioritized.