Education: Bachelor’s Degree in Social Work, Psychology, Sociology, Child Development, or related fields

case Worker
The Case Worker provides direct support to women, men, and children affected by gender-based violence and other protection concerns in a humanitarian context. The position holder is responsible for implementing GBV case management services and ensuring survivors and at-risk individuals receive timely, confidential, and survivor-centered support.

Working at woreda and kebele-level field locations, the Case Worker collaborates with community structures, local partners, and government service providers to identify, assess, refer, and follow up on GBV and protection cases. Responsibilities include providing psychosocial first aid, facilitating referrals to medical, legal, and psychosocial services, and ensuring safe case closure. The role contributes to awareness-raising, prevention activities, and strengthening community-based protection mechanisms. All work aligns with national GBV and child protection case management frameworks and ChildFund’s safeguarding policies.

About ChildFund
ChildFund is a child-focused international development organization operating in 23 countries to support children’s healthy, safe, and educated growth.

ChildFund’s Values
ChildFund promotes diversity, equity, inclusion, and accessibility, creating an environment where everyone is welcomed and empowered to contribute.

ChildFund’s Commitment
ChildFund enforces a zero-tolerance policy against sexual exploitation, abuse, and harassment and ensures safeguarding in all operations. Staff undergo vetting, including background checks, to protect program participants.

Job Responsibilities

Case Management
Identify and register individuals at risk or survivors of GBV and other protection concerns.
Conduct assessments and develop individual case management plans with clients.
Provide psychosocial first aid and facilitate referrals to appropriate services.
Ensure services are age-appropriate, confidential, and survivor-centered.
Conduct follow-ups to monitor service delivery and progress.
Maintain confidential and accurate case files.
Organize case conferences for complex cases.

Community Outreach and Awareness
Work with community volunteers and leaders to raise GBV prevention awareness.
Facilitate sessions on gender equality, positive social norms, and prevention of sexual exploitation and abuse.
Strengthen community protection structures and referral pathways.

Coordination and Networking
Coordinate with local service providers including health facilities, police, justice offices, and women and children affairs offices.
Participate in local GBV and protection coordination meetings.
Update service mapping at woreda and kebele levels.

Monitoring, Reporting, and Documentation
Maintain case records and update management tools.
Submit weekly and monthly reports to the supervisor.
Contribute to data collection and case reviews.

Safeguarding and Ethical Conduct
Follow ChildFund’s Safeguarding Policy, Code of Conduct, and PSEA standards.
Promote confidentiality, safety, and dignity in all interactions.
Report safeguarding concerns promptly according to protocol.

Job Requirements

Education
Bachelor’s Degree in Social Work, Psychology, Sociology, Child Development, or related fields.

Required Competencies
Teamwork and ability to collaborate effectively with others.
Communication skills with empathy and clarity.
Results orientation and proactive work habits.
Resilience in demanding and changing environments.
Ability to maintain confidentiality.
Commitment to gender equality and safeguarding.
Good organizational and time management skills.
Cultural sensitivity and respect for diversity.

Other Required Competencies
Strong written and oral communication skills in English.
Fluency in Tigrigna and good command of Amharic and English.
Problem-solving and decision-making in humanitarian settings.
Ability to work independently under pressure.
Commitment to continuous learning.
Basic computer skills including Word, Excel, and reporting tools.

Required Experience
One to three years of experience in GBV case management, protection, or social work in humanitarian settings.
Knowledge of GBV principles, case management standards, and national protection frameworks.
Experience working with community structures and government offices.
Strong understanding of confidentiality and survivor-centered approaches.

Required Skills
Communication
Attention to detail
Problem solving

Job Location
Tigray – Adigrat

How to Apply
Apply link