Education: High school diploma or equivalent required; a first-level university degree is an asset.

Economic Commission for Africa (ECA

Job Opening ID: 266242
Job Network: Information and Telecommunication Technology
Job Family: Information Management Systems and Technology
Category and Level: General Service and Related Categories, G-7
Duty Station: Addis Ababa
Department/Office: Economic Commission for Africa
Date Posted: November 6, 2025
Deadline: December 5, 2025

About the Organization
The United Nations Economic Commission for Africa (ECA) works to promote sustainable economic growth and transformation in line with the 2030 Agenda and Agenda 2063. This position is within the Information and Communications Technology Services Section (ICTSS) of the Division of Publications, Conference, and Knowledge Management (PCKMD).

About the Role
The Senior Information Technology Assistant will serve as a key link between ICTSS and business units, ensuring effective client engagement, ICT service alignment, and operational efficiency. The role includes managing cost recovery frameworks, supporting ICT projects, and enhancing data-driven decision-making within the organization.

Key Responsibilities

• Serve as the primary contact for ICTSS clients and ensure service delivery aligns with business needs.
• Support ICT service design, delivery, and communication with users.
• Collect and analyze ICT service cost and usage data for cost recovery frameworks.
• Contribute to project documentation, business analysis, and user training.
• Prepare reports, dashboards, and presentations for management.
• Promote adoption of new ICT solutions through awareness and change management activities.
• Stay updated on emerging technologies and mentor junior ICT staff.

Qualifications

• High school diploma or equivalent required; a first-level university degree is an asset.
• At least 10 years of experience in ICT service support, client engagement, or business analysis (8 years if holding a degree).
• Experience in financial management or cost recovery models is desirable.
• Knowledge of data analytics, ICT infrastructure, and system networks preferred.
• Strong English skills required; French is desirable.

Competencies

• Professionalism: Strong technical knowledge, service delivery, and client engagement.
• Teamwork: Collaborative approach and strong interpersonal skills.
• Technological Awareness: Eagerness to learn and apply new technologies effectively.

Special Notice

• Locally recruited position under UN Staff Rule 4.4; open to candidates residing within commuting distance of Addis Ababa.
• The UN encourages applications from women and persons with disabilities.
• The position is part of efforts to achieve gender balance and inclusive representation.

How to Apply
Apply online via the United Nations Careers Portal before the deadline: December 5, 2025.

Apply Here