About the Organization
The United Nations Economic Commission for Africa (UNECA) is a prominent regional organization dedicated to promoting economic and social development across African countries. Headquartered in Addis Ababa, UNECA plays a key role in shaping policies, supporting sustainable growth, and strengthening institutional capacity across the continent.
UNECA works closely with governments, private sector actors, and international partners to address Africa’s most pressing development challenges. Its mission is rooted in innovation, inclusivity, and long-term transformation.
As part of its operations, UNECA relies on strong information technology systems to support staff and programs. The Service Desk Technician Intern position contributes directly to maintaining and improving these systems.
Joining UNECA as an intern offers a unique opportunity to gain exposure to an international working environment. It also provides valuable experience within a globally respected institution.
The organization fosters diversity and inclusion and strongly encourages applications from women, persons with disabilities, and underrepresented groups.
Job Description
The Service Desk Technician Intern will support daily IT operations by assisting users and maintaining essential technology systems. This role is designed to provide hands-on experience in technical support and IT service management.
The intern will be responsible for receiving and logging user support requests through different channels such as ticketing systems, emails, phone calls, or in-person interactions.
They will provide first-line technical support for various devices including desktops, laptops, printers, and mobile devices.
The role involves assisting with installation, configuration, and maintenance of IT equipment and systems. This allows the intern to build strong technical foundations.
The intern will also escalate complex issues to senior IT staff when necessary, ensuring that problems are resolved efficiently and professionally.
Maintaining accurate records of incidents, service requests, and their resolutions is another important responsibility. This supports organizational efficiency and accountability.
The intern will assist in user account management tasks such as password resets and managing access permissions.
Additionally, the role includes supporting IT inventory management and documentation processes, which are critical for operational control.
The intern will contribute to system migration activities, including transitioning from Active Directory to modern management tools like Intune.
They will also assist in promoting information security practices at the user level, helping protect organizational data.
Educational Qualification
Applicants should be pursuing or have recently completed a diploma or degree in Information Technology, Computer Science, or a related field.
This position is ideal for students or recent graduates looking to build practical experience in IT support within a professional environment.
Candidates with foundational knowledge in IT systems will benefit most from this opportunity.
Work Experience
No prior professional work experience is strictly required for this internship role.
However, any academic projects, internships, or practical exposure to IT support environments will be considered an advantage.
This position is particularly suitable for entry-level candidates who are eager to learn and grow.
Required Skills and Competencies
Basic knowledge of computer hardware, operating systems, and networking concepts is essential.
Strong problem-solving skills are important for diagnosing and resolving technical issues efficiently.
Good communication skills are required to interact with users and explain technical concepts in a simple way.
The ability to work in a team and collaborate with senior IT staff is highly valued.
Attention to detail is necessary for maintaining accurate records and documentation.
Adaptability and willingness to learn new technologies will help the intern succeed in this role.
Professionalism and a customer-focused attitude are key qualities for providing excellent user support.
Job Location
The position is based in Addis Ababa, Ethiopia, at the UNECA headquarters.
Working in this location offers exposure to an international and multicultural environment.
Employment Type and Salary
This is a full-time internship position with a duration of approximately 3 months.
Please note that United Nations internships are not financially remunerated.
All costs related to travel, accommodation, visas, and living expenses are the responsibility of the intern or their sponsoring institution.
Despite being unpaid, the internship provides significant professional development opportunities and international exposure.
How to Apply
Interested applicants should submit their application through the official United Nations careers portal before the deadline.
The application deadline is March 30, 2026.
Applicants are encouraged to carefully complete their online profiles and ensure all required information is included.
Please note that scanned certificates or additional attachments are not required at the application stage.
Only shortlisted candidates will be contacted for further assessment.
UNECA strongly encourages women, individuals from underrepresented communities, and persons with disabilities to apply.
This internship offers a valuable stepping stone into international careers, helping candidates build technical expertise, professional networks, and global perspective