This is a senior-level opportunity designed for a professional who is passionate about customer engagement and strategic partnerships.
The role is specifically open to female candidates, reflecting the organization’s commitment to empowering women in leadership positions within the fintech sector.
This position plays a key role in strengthening relationships with customers while building valuable partnerships that support business growth.
About the Organization
FastPay ET is a growing remittance and financial technology company operating in Ethiopia.
The company focuses on providing reliable, fast, and secure financial services that connect individuals and businesses both locally and internationally.
With a strong commitment to innovation, FastPay ET continues to expand its services and customer base, making it an important player in the fintech ecosystem.
Joining FastPay ET means becoming part of a forward-thinking team that is shaping the future of digital finance in Ethiopia.
The organization values diversity, inclusion, and professional growth, creating an environment where employees can thrive and make meaningful contributions.
Job Description
The Customer Support and Partnership Manager will oversee customer service operations while managing and expanding business partnerships.
The role involves ensuring high levels of customer satisfaction and maintaining strong communication with clients and stakeholders.
The successful candidate will lead customer support teams, resolve complex issues, and build long-term partnerships that align with company goals.
This position directly contributes to the company’s reputation, customer loyalty, and overall business success.
The role also provides an opportunity to influence strategy and improve service delivery systems within a fast-growing fintech company.
Educational Qualification
A Bachelor’s degree in Business Administration, Marketing, Management, Finance, or a related field is required.
Candidates with additional certifications or training in customer relationship management or partnership development will have an added advantage.
Strong academic grounding will support the candidate in understanding both customer needs and business objectives.
Work Experience
A minimum of two years of relevant experience in customer support, partnership management, or a related field is required.
Experience in fintech, banking, or digital financial services is highly desirable.
Candidates should demonstrate a track record of managing customer relationships and contributing to business growth.
Leadership or supervisory experience will be considered a strong advantage for this role.
Required Skills and Competencies
Strong communication skills are essential for engaging with customers, partners, and internal teams.
Ability to manage and lead a team effectively while maintaining high service standards is required.
Excellent problem-solving skills and the ability to handle customer concerns professionally are critical.
Strong organizational skills and attention to detail will help ensure smooth operations and successful partnerships.
The candidate should be proactive, adaptable, and capable of working in a fast-paced environment.
Digital literacy and familiarity with customer management systems will be beneficial.
Job Location
The position is based in Addis Ababa, Ethiopia.
Candidates should be willing to work on-site and actively engage with both internal teams and external partners.
Employment Type and Salary
This is a full-time position offering long-term career growth opportunities.
The salary is competitive and will be based on the candidate’s qualifications and experience.
Additional benefits and professional development opportunities may be provided in line with company policies.
The role offers a clear path for advancement into senior leadership positions within the organization.
How to Apply
Interested candidates are invited to submit their CV through the following channels.
Applicants can send their CV via Telegram using the username @nebaldan.
Alternatively, applications can be sent via email to Nebyoud@fastpayet.com.
Applicants are not required to submit scanned certificates or additional attachments at this stage.
Only shortlisted candidates will be contacted for further evaluation and interviews.
FastPay ET strongly encourages women and candidates from underrepresented groups to apply and take advantage of this leadership opportunity.
This is an excellent chance to build a rewarding career in the fintech industry while making a meaningful impact.
Application Deadline: March 31, 2026