About the Organization:
Safaricom Ethiopia is a leading technology company driving Ethiopia’s digital transformation. Within four years, the company has grown to serve over 10 million customers, reaching 55% of the population with innovative digital connectivity and financial services. Safaricom Ethiopia is recognized for its bold vision, strong partnerships, and customer-focused solutions that shape the country’s telecommunications landscape.
The company’s values—customer obsession, innovation, integrity, and collaboration—create a dynamic, inclusive, and empowering work environment. Safaricom Ethiopia has earned the Top Employer Award for two consecutive years, reflecting its dedication to employee development, mentorship, and inclusive growth. Women and underrepresented groups are strongly encouraged to apply.
Job Description:
Reporting to the Sales Manager – Large Enterprise & Public Sector, the Corporate Account Manager will manage an assigned list of accounts (Target Market List, TML) based on geography or vertical industries. The primary objective is to drive segment propositions, revenue growth, and customer acquisition through effective account management, retention, and solution sales.
Key responsibilities include:
- Identifying growth prospects for new, upsell, and cross-sell opportunities within the TML.
- Driving adoption of relevant segment propositions to meet or exceed revenue targets.
- Developing strategic plans for relationship penetration and implementing tactical plans including pipeline management.
- Managing and monitoring relationship performance with baseline customers.
- Growing solution sales within assigned TML through acquisition and deeper penetration.
- Providing thought leadership and insights from customer engagements.
- Developing and executing customer retention strategies, including ring-fencing existing accounts.
- Building strong relationships at CXO and wider buying centers to understand mid- to long-term customer objectives.
- Managing churn, contract renewals, and ensuring timely customer correspondence (within 24 hours).
- Liaising with retail sales executives to ensure managed accounts visiting shops are well served.
- Formulating and maintaining up-to-date Account Development Plans.
- Leveraging company assets such as events and activities to nurture relationships with key stakeholders.
- Managing daily, weekly, and monthly reporting cycles, and maintaining strict adherence to CRM (SFA) systems.
- Driving Net Promoter Score (NPS) through strong account management and follow-up on customer issues until closure.
Key Performance Indicators (KPIs):
- Enterprise Net Promoter Score (NPS)
- Revenue achievement and product penetration
- Customer acquisition: mobile voice & data connections, fixed broadband connections, MPESA merchants
- Maintaining customer churn below 2%
Relationships:
- EBU Sales Management
- Large Enterprise Customers and Merchants
- Retail Sales Management
Educational Qualification:
- Bachelor’s degree in any relevant field.
Work Experience:
- Minimum 3 years of experience in service or customer management for major corporate clients.
- Commercially savvy with knowledge of telecommunication products and related technologies.
- Industry certifications (ITIL Foundation, MCP/MCSE, CCNA) are an added advantage.
Required Skills and Competencies:
- Strong interpersonal, communication, and negotiation skills.
- Ability to manage pressure while delivering quality service.
- Knowledge of telecommunications products, services, and customer issues.
- Computer literacy with proficiency in MS Word, Excel, Outlook, and CRM systems.
- Good listening, analytical, and problem-solving skills.
- Ability to accurately perform cash transactions.
- Proficiency in English and local languages, both written and spoken.
Job Location:
Addis Ababa, Ethiopia
Employment Type and Salary:
- Full-time position.
- Competitive salary and benefits aligned with industry standards.
Professional Growth Opportunities:
- This role provides extensive opportunities to lead corporate account management, enhance customer relationships, and develop expertise in solution sales.
- Exposure to high-level stakeholders (CXO and Buying Centers) and collaboration with cross-functional teams builds strategic, operational, and leadership skills.
- Employees gain experience in revenue growth, churn management, and managing large enterprise accounts within a dynamic telecommunications environment.
Encouragement for Diversity:
Safaricom Ethiopia encourages applications from women and underrepresented groups, offering a supportive and inclusive environment for professional development and meaningful impact.
How to Apply:
Interested candidates should create or update their profile on the Safaricom Ethiopia recruitment portal and submit their application via the following link:
Apply Here
- Attach your resume; no scanned certificates or additional documents are required.
- Only shortlisted candidates will be contacted.
- Application Deadline: March 25, 2026.
Impact and Career Development:
Joining as a Corporate Account Manager provides the opportunity to directly influence revenue growth, strengthen enterprise customer relationships, and contribute to Safaricom Ethiopia’s market leadership. This role is ideal for professionals looking to expand their expertise in corporate sales, customer acquisition, and solution selling within a leading digital and financial services company.