About the Organization:
Safaricom Ethiopia is a purpose-driven technology company transforming lives through digital connectivity and inclusive financial services. In under four years, it has grown to serve over 10 million customers, reaching 55% of Ethiopia’s population. The company is recognized for its bold vision, strong partnerships, and innovative solutions that enable digital transformation across the country.
The organization values customer obsession, innovation, integrity, and collaboration, fostering a dynamic, inclusive, and empowering workplace. Safaricom Ethiopia has earned the Top Employer Award for two consecutive years, reflecting its commitment to professional growth, mentorship, and a diverse and inclusive environment. Women and underrepresented groups are encouraged to apply.
Job Description:
The DevOps Engineer will play a key role in designing, building, and maintaining CI/CD pipelines, supporting containerized applications, and ensuring operational excellence across Safaricom Ethiopia’s platforms. This role involves collaboration with development, security, and product teams to deliver secure, scalable, and reliable software solutions.
Key Responsibilities:
- Design, implement, and maintain CI/CD pipelines using tools such as GitLab CI or Jenkins.
- Support and manage containerized applications with Docker and Kubernetes.
- Collaborate with development and security teams to embed DevSecOps practices.
- Monitor, troubleshoot, and resolve production and deployment issues.
- Ensure compliance with enterprise architecture and information security standards.
- Document pipelines, configurations, and operational procedures.
- Provide first-line (L1) and second-line (L2) support for application, infrastructure, and deployment issues.
- Handle service requests, log incidents, track SLAs, and escalate unresolved issues to L3 with proper documentation.
- Participate in on-call rotations and incident response to ensure reduced MTTR and improved system availability.
- Perform post-incident reviews and implement preventive fixes.
Operational Excellence:
- Collaborate with development teams to establish and maintain automated CI/CD processes.
- Monitor and analyze system performance to identify bottlenecks and optimize efficiency.
- Implement and maintain security best practices, including vulnerability scanning, patch management, and access controls.
- Work closely with development, operations, and product teams to deploy applications and ensure successful delivery.
- Evaluate and adopt new technologies, tools, and processes to improve DevOps practices.
- Maintain up-to-date infrastructure and deployment documentation.
- Stay current with emerging trends, technologies, and best practices in DevOps.
Educational Qualification:
- Bachelor’s degree in Computer Science, IT, or a related field.
Work Experience:
- Minimum of two years of professional coding and DevOps experience outside of an academic environment.
- Proven experience as a DevOps Engineer or similar role, with hands-on experience in CI/CD tools (GitLab CI, Jenkins).
- Experience working with Linux systems and Kubernetes.
Required Skills and Competencies:
- Strong proficiency in scripting languages such as Python, Ruby, or Bash.
- Experience with automation and configuration management tools (e.g., Ansible, Puppet, Chef).
- Proficiency in containerization and orchestration frameworks (Docker, Kubernetes).
- Experience with monitoring and log aggregation tools (Prometheus, ELK stack, Grafana, Splunk).
- Strong knowledge of networking principles, protocols, and security (TCP/IP, VPNs, firewalls).
- Familiarity with version control systems (Git, SVN) and agile methodologies.
- Excellent problem-solving, troubleshooting, and analytical skills.
- Strong communication and collaboration skills, capable of working effectively in cross-functional teams.
Job Location:
Addis Ababa, Ethiopia
Employment Type and Salary:
- Full-time position.
- Competitive salary and benefits aligned with industry standards.
Professional Growth Opportunities:
- Opportunity to work on cutting-edge DevOps technologies and enterprise-scale projects.
- Exposure to cross-functional teams enhances technical and leadership skills.
- Direct contribution to the company’s digital transformation initiatives and operational efficiency.
Encouragement for Diversity:
Safaricom Ethiopia encourages women and underrepresented groups to apply. The company provides an inclusive, supportive environment for career growth and professional development.
How to Apply:
Interested candidates should create or update their profile on the Safaricom Ethiopia recruitment portal and submit their application via the following link:
Apply Here
- Attach your resume; no scanned certificates or additional documents are required.
- Only shortlisted candidates will be contacted.
- Application Deadline: March 23, 2026.
Impact and Career Development:
Joining as a DevOps Engineer provides an opportunity to shape Safaricom Ethiopia’s software delivery, optimize infrastructure, and ensure reliable and secure systems. This role allows professionals to grow technical expertise in DevOps, automation, CI/CD, containerization, and cloud-native technologies while contributing meaningfully to Ethiopia’s digital transformation.