About the Organization
Shabelle Bank stands as a pioneering force in the Ethiopian financial landscape, operating as a fully licensed commercial bank dedicated to the principles of Islamic banking. Our journey began in 2011 as a microfinance institution, where we built a foundation of trust and financial inclusion within the community. Evolving into a full-scale commercial bank, we have remained steadfast in our mission to offer ethical financial products that align with the values and needs of our diverse clientele.
As an institution committed to modern convenience and accessibility, Shabelle Bank integrates cutting-edge technology with traditional service excellence. Our customers enjoy a comprehensive suite of digital tools, including internet and mobile banking, SMS alerts, and online account opening. We take pride in our service-oriented culture, offering 365-day banking, extended hours, and specialized units tailored exclusively for ladies to ensure a comfortable and inclusive banking experience for everyone.
Our organizational culture is built on the pillars of integrity, transparency, and professional excellence. We believe that banking should be a force for good, empowering individuals and businesses through ethical investment and interest-free solutions. By joining Shabelle Bank, you become part of a forward-thinking team that values social responsibility as much as financial performance, contributing to the broader economic development of Ethiopia.
We are deeply committed to fostering a workplace that reflects the diversity of the communities we serve. We believe that a variety of perspectives drives innovation and better service delivery. Shabelle Bank promotes an environment of equity and inclusion where every employee has the opportunity to thrive based on their merit and dedication to our core mission of ethical banking.
In line with our commitment to balanced representation and community empowerment, Shabelle Bank explicitly encourages women and individuals from underrepresented groups to apply for these positions. we are dedicated to providing a supportive professional environment that nurtures talent and rewards hard work, ensuring that our workforce remains a vibrant and essential part of our long-term success.
Job Description and Strategic Impact
The advertised roles within our Credit and Customer Relations departments are essential to the strategic stability and growth of Shabelle Bank. As we expand our footprint, these positions serve as the primary interface between our ethical financial products and the clients who rely on them. Professionals in these roles ensure that our growth is both sustainable and aligned with the high standards of Islamic banking principles.
The Credit Analysis Officer plays a vital role in maintaining the health of our portfolio by conducting rigorous assessments and ensuring that all financial support meets our ethical and risk management criteria. This role is fundamental to protecting the bank’s assets and ensuring that we continue to provide responsible financial solutions to our partners and clients.
The Customer Relations and Senior Customer Relations Officers are the guardians of our client experience. By building strong, trust-based relationships, these officers help our clients navigate the complexities of financial management while ensuring they receive the highest level of service. Their impact is felt directly in the loyalty of our customers and the positive reputation Shabelle Bank maintains in the marketplace.
A career at Shabelle Bank offers more than just a job; it offers a path for significant professional growth. We invest in our employees by providing a dynamic environment where they can learn the nuances of interest-free banking from industry experts. The skills gained in these roles—ranging from advanced credit risk assessment to strategic relationship management—provide a robust foundation for future leadership positions within the bank.
By joining our team, you will contribute to a legacy of ethical finance that prioritizes the well-being of the community. We empower our staff to take ownership of their work and drive meaningful impact. Your contributions will help Shabelle Bank remain a trusted leader in the industry, proving that ethical principles and commercial success can go hand in hand.
Job Positions and Requirements
Credit Analysis Officer (Internal/External)
Educational Qualification: B.A. Degree in Economics, Management, Accounting, or other business-related fields.
Work Experience: 3 years of banking or MFI experience, of which 1 year must be in a Junior credit role.
Job Location: Jig-Jigga Head Office.
Salary: Negotiable/Per Scale.
No. Required: Not specified.
Candidates must have a strong grasp of credit risk assessment and financial statement analysis.
Professionalism and a commitment to ethical banking standards are mandatory for all applicants.
Excellent analytical skills and the ability to work under tight deadlines are highly valued.
Customer Relations Officer (Internal Only)
Educational Qualification: B.A. Degree in Economics, Management, Accounting, or other business-related fields.
Work Experience: 3 years of banking or MFI experience, of which 1 year must be as a Junior customer relation officer.
Job Location: Jig-Jigga Head Office.
Salary: Negotiable/Per Scale.
No. Required: Not specified.
This role requires exceptional interpersonal and communication skills to manage client portfolios effectively.
Applicants should demonstrate a proven track record of maintaining high customer satisfaction levels.
A proactive approach to identifying client needs and offering appropriate banking solutions is essential.
Senior Customer Relations Officer (Internal Only)
Educational Qualification: M.A. or B.A. Degree in Economics, Management, Accounting, or other business-related fields.
Work Experience: 2 years of experience for M.A. holders or 4 years for B.A. holders in banking/MFI, with at least 2 years as a Branch banking officer.
Job Location: Jig-Jigga Head Office.
Salary: Negotiable/Per Scale.
No. Required: Not specified.
Proven experience in customer service, credit control, or loan recovery is considered a significant advantage.
The role demands high-level leadership and the ability to mentor junior staff within the department.
Strong negotiation skills and the ability to handle complex client interactions are critical for success in this senior position.
Employment Type and Compensation
These positions are offered on a permanent basis, reflecting Shabelle Bank’s commitment to building a stable and dedicated workforce. We provide a professional home where long-term career aspirations can be realized, supported by the security of a growing and reputable financial institution.
Our compensation packages are designed to be competitive within the Ethiopian banking sector, rewarding the expertise and dedication our staff brings to the table. We believe in recognizing performance and providing our employees with a salary and benefits structure that supports a high quality of life and professional motivation.
Beyond financial rewards, Shabelle Bank offers an environment rich with learning opportunities. Employees are encouraged to stay at the forefront of the industry through internal training programs and exposure to the unique challenges of Islamic banking. We believe that investing in our people is the most effective way to ensure the continued excellence of our services.
How to Apply
We utilize a streamlined digital application process to ensure efficiency and fairness. At this initial stage of the recruitment process, scanned copies of educational certificates or other physical attachments are NOT required. We ask that you focus your submission on a well-crafted CV that accurately reflects your professional journey.
Original documents and certificates will be required for physical verification only during the interview stage. This helps us reduce the administrative burden on applicants and ensures that we can focus our initial review on your qualifications and experience.
Please note that only shortlisted candidates will be contacted at all stages of the selection process. Due to the high volume of applications, we are unable to provide individual feedback to those who are not selected for an interview. We appreciate your understanding and your interest in joining Shabelle Bank.
The selection process involves a thorough review of your professional background and referees. Candidates are expected to provide three professional referees with updated contact information, including both email addresses and telephone numbers, to facilitate our background checks.
To apply, please submit your short CV (maximum of 3 pages) in PDF format through the official online link provided. Hard copies or physical applications will not be accepted at any bank branch or the head office.
Application Deadline
May 8, 2026