About the Organization
The United Nations Economic Commission for Africa (UNECA) is a regional arm of the United Nations dedicated to promoting economic growth, social development, and regional integration across African countries. It works closely with governments, institutions, and international partners to deliver impactful programs that strengthen Africa’s development agenda.
UNECA plays a vital role in supporting innovation, digital transformation, and institutional capacity building across the continent. Its work environment is highly multicultural and mission-driven, offering exposure to global standards and best practices.
The United Nations Healthcare Center (UNHCC), where this role is based, supports the health and well-being of UN staff and affiliated personnel. The center relies on efficient and secure IT systems to deliver quality healthcare services.
Joining UNECA as an intern provides a unique opportunity to gain hands-on experience in a globally respected organization. It is an excellent stepping stone for individuals aiming to build careers in IT, healthcare systems, or international organizations.
This internship allows candidates to contribute to meaningful work that directly supports healthcare service delivery through technology.
Job Description
The Service Desk Technician Intern will support the IT Service Desk in delivering first-level technical assistance to users at the United Nations Healthcare Center.
The role focuses on ensuring that hardware and software issues are resolved quickly and efficiently to maintain uninterrupted healthcare operations.
The intern will work closely with senior IT professionals, gaining exposure to real-world systems and technical environments.
Key responsibilities include:
- Receiving and logging user support requests through ticketing systems, email, phone, or in-person interactions
- Providing first-line technical support for desktops, laptops, printers, mobile devices, and medical systems
- Assisting in the installation, configuration, and maintenance of medical equipment and related IT systems
- Supporting troubleshooting efforts and escalating complex issues to senior IT staff when required
- Maintaining accurate records of incidents, service requests, and resolutions
- Assisting with user account management such as password resets and access permissions
- Supporting inventory management of healthcare IT systems and equipment
- Contributing to documentation and reporting processes
- Assisting in system migration activities, particularly transitioning from Active Directory to Microsoft Intune
- Supporting basic information security practices on end-user devices
The role is ideal for candidates who enjoy solving problems, interacting with users, and working in a structured IT support environment.
Educational Qualification
Applicants should be currently enrolled in or recently graduated from a university program in:
- Information Technology
- Computer Science
- Information Systems
- Software Engineering
- Or a related field
Candidates with coursework or training in healthcare IT systems, networking, or system administration will have an added advantage.
This internship is designed to complement academic learning with practical, real-world experience.
Work Experience
Prior professional experience is not required for this internship position.
However, candidates who have:
- Completed internships in IT support
- Participated in university IT projects
- Gained hands-on experience through labs or certifications
will be considered favorably.
This role is particularly suitable for entry-level candidates seeking to build a strong foundation in IT service management.
Required Skills and Competencies
The ideal candidate should demonstrate:
- Basic knowledge of IT systems, hardware, and software troubleshooting
- Familiarity with operating systems such as Windows
- Understanding of networking fundamentals
- Strong problem-solving and analytical skills
- Good communication and interpersonal abilities
- Ability to work in a team-oriented and multicultural environment
- Willingness to learn and adapt quickly
- Attention to detail and strong organizational skills
- Interest in healthcare systems and technology integration
Knowledge of tools such as Active Directory, Microsoft Intune, or ticketing systems is an added advantage.
Job Location
The internship is based in Addis Ababa, Ethiopia, at the United Nations Economic Commission for Africa.
This location provides exposure to a dynamic international working environment and access to professional networks.
Employment Type and Salary
This is a full-time internship position with a duration of three months.
Please note that United Nations internships are not financially remunerated.
Interns are responsible for their own:
- Travel expenses
- Accommodation
- Living costs
- Visa arrangements if applicable
Despite being unpaid, the internship offers significant professional value, including exposure to international standards and career development opportunities.
How to Apply
Interested candidates should apply through the official United Nations careers portal before the deadline.
The application deadline is March 25, 2026.
Applicants are encouraged to complete their applications early to avoid last-minute issues.
Please note that:
- Only shortlisted candidates will be contacted
- Scanned certificates or attachments are not required at the initial application stage
- The United Nations does not charge any fee during the recruitment process
Candidates from diverse backgrounds are strongly encouraged to apply.
Women, persons with disabilities, and individuals from underrepresented groups are especially encouraged to take advantage of this opportunity.
This internship offers a valuable chance to gain practical experience, build professional networks, and contribute to impactful healthcare support systems within a global organization.
Successful interns will leave with enhanced technical skills, international exposure, and a stronger foundation for future career opportunities in IT and beyond.