About the Organization
Siinqee Bank S.C. is a rapidly transforming financial powerhouse in Ethiopia, committed to bridging the gap in financial inclusion through cutting-edge digital solutions. Our mission is to empower the unbanked and underbanked populations by providing secure, agile, and technology-driven banking services. At Siinqee, we don’t just offer jobs; we offer a platform for “human capital” to thrive in an environment that values honesty and professional excellence.
By joining our team, you become part of an institution that prioritizes business efficiency and competitive accuracy. We are dedicated to reducing operational costs while maximizing the security and speed of our services. Our culture is one of continuous improvement, where every staff member is encouraged to contribute to our collective vision of being the leading bank in financial transformation.
We believe that our strength lies in our diversity. Siinqee Bank is an equal opportunity employer that actively encourages women and individuals from underrepresented groups to apply. We are committed to building a workforce that reflects the communities we serve, ensuring that our growth is both inclusive and sustainable.
Job Description:
As a Senior Customer Service Officer Cash I, you are the face of Siinqee Bank’s operational excellence. Your role is pivotal in maintaining the integrity of our cash management systems while providing top-tier service to our diverse clientele. You will be responsible for overseeing high-value transactions, ensuring that every interaction aligns with our standards of accuracy and security.
This position offers a unique entry point into mid-level management within the banking sector. You will have the opportunity to mentor junior staff and refine your expertise in internal control and customer relationship management. Your impact will be felt daily as you streamline branch workflows and enhance the overall customer experience through your technical proficiency and professional demeanor.
Professional growth is a cornerstone of the Siinqee experience. We provide internal training programs focused on the latest digital banking technologies, preparing you for future leadership roles within the organization. As you contribute to the bank’s efficiency, you will find ample opportunities to elevate your career to higher job grades and specialized departments.
Educational Qualification :Applicants must possess a BA Degree in Management, Business Administration, Economics, Accounting, Finance, Business Leadership, Marketing Management, or other related fields from a recognized institution.
Work Experience: A minimum of 3 years of general work experience is required. Specifically, candidates must have at least 1 year of experience as an Internal Controller, Customer Service Officer (CSO), Customer Relations Officer (CRO), or an equivalent position within the banking industry.
Required Skills and Competencies
- Exceptional accuracy in cash handling and financial record-keeping.
- Strong understanding of internal control procedures and risk management.
- Ability to utilize contemporary digital banking platforms effectively.
- Excellent interpersonal skills to handle complex customer inquiries with professionalism.
- Commitment to the bank’s core values of honesty and skilled service.
Job Location :
This role is based at branches under the North Finfinne District, specifically in Debre Birhan and Kemissie.
Employment Type and Salary ;This is a Permanent position following a successful probation period. The salary is highly competitive and determined as per the bank’s scale for Job Grade IX.
How to Apply Interested and qualified applicants should submit their applications through the official Siinqee Bank job portal: https://vacancy.siinqeebank.com/jobs.
Please note that scanned certificates or attachments are not required at this stage of the online application. We emphasize a streamlined process to make your application journey as smooth as possible. Only shortlisted candidates will be contacted for the next stage of the recruitment process.
Application Deadline: March 14, 2026