About the Organization
Ahadu Bank is a fast-growing private commercial bank in Ethiopia that is dedicated to inclusive banking, innovation, and service excellence.
The bank focuses on building long-term customer relationships and delivering financial services that support national development.
Ahadu Bank values integrity, accountability, teamwork, and professional growth.
The institution invests in staff training, leadership development, and internal career advancement.
Ahadu Bank is committed to equal employment opportunity and encourages women and underrepresented groups to apply.
Job Description
The Senior Customer Service Officer is responsible for leading front-line service delivery at the branch.
The role supports customer satisfaction by ensuring accurate and timely banking services.
The officer will assist in supervising junior staff and maintaining service quality standards.
This position contributes directly to branch performance and operational efficiency.
The role provides opportunities to grow into supervisory and managerial banking positions.
Educational Qualification
Applicants must hold a Bachelor’s degree in Accounting, Economics, Management, Business Administration, Banking and Finance, or related fields.
The academic background should support advanced banking and customer service responsibilities.
Work Experience
A minimum of five years of experience in the banking industry is required.
At least two years must be in a Customer Service Officer II or related role.
Required Skills and Competencies
Strong customer relationship management skills.
Ability to mentor and support junior staff.
High level of accuracy, professionalism, and integrity.
Problem-solving and decision-making skills.
Ability to work under pressure and meet service targets.
Job Location
Arba Minch Branch, Ethiopia.
Employment Type and Salary
This is a permanent full-time position.
Ahadu Bank offers a competitive salary and benefits package.
The bank provides training, career development, and promotion opportunities.
How to Apply
Interested applicants should apply through the official online application link.
Upload all credentials as one all-in-one PDF file not exceeding 10 MB.
Scanned certificates or additional attachments are not required.
Only shortlisted candidates will be contacted.
Women and underrepresented groups are strongly encouraged to apply.
Application deadline: February 24, 2026.