About the Organization
Dashen Bank stands as a symbol of financial integrity and innovation in Ethiopia, drawing its name from the majestic Mount Dashen to represent its aspiration for peak performance. Established in September 1995, the bank has grown into a cornerstone of the national economy, consistently pushing the boundaries of what a modern financial institution can achieve. Its legacy is built on a foundation of trust, transparency, and a relentless pursuit of excellence that has earned it numerous international and local accolades.
The mission of Dashen Bank extends far beyond simple financial transactions; it is about empowering the citizens of Ethiopia through accessible and forward-thinking banking solutions. By investing heavily in digital infrastructure, the bank has become a pioneer in the industry, introducing technologies that simplify the lives of millions. This commitment to modernization ensures that the bank remains competitive on a continental scale, striving daily to become the “Best in Class” bank across Africa.
At its core, Dashen Bank is driven by a vision of inclusive growth. The organization understands that its success is inextricably linked to the prosperity of the communities it serves. Through various corporate social responsibility initiatives and a focus on financial inclusion, the bank plays an active role in national development. Every decision made by the leadership is filtered through the lens of long-term sustainability and social impact.
The internal culture at Dashen Bank is one of continuous learning and mutual respect. The bank fosters an environment where diverse ideas are welcomed and professional merit is the primary driver of success. Employees are viewed as the institution’s most valuable assets, and great care is taken to ensure that the workplace remains collaborative, safe, and intellectually stimulating for all staff members.
Dashen Bank is deeply committed to building a representative workforce that reflects the diversity of its customer base. We believe that different perspectives lead to better innovation and more robust problem-solving. Therefore, we explicitly encourage women and individuals from underrepresented groups to apply for these positions, as we are dedicated to fostering equity and providing equal opportunities for all qualified professionals to thrive.
Job Description and Strategic Impact
The roles of Software Support Officer and Junior Software Support Officer are of paramount importance to the strategic roadmap of Dashen Bank. In an era where banking is synonymous with technology, these professionals serve as the guardians of the bank’s digital heart. Their work ensures that the core banking systems remain resilient, allowing for the uninterrupted flow of capital and the continued trust of our esteemed clientele.
From a strategic perspective, these roles are not merely about maintenance; they are about enabling future scalability. As the bank introduces new products and services, the software support team ensures that the underlying architecture can handle increased complexity and volume. This proactive approach to system management is what allows Dashen Bank to remain agile in a rapidly changing global financial landscape.
A “day-in-the-life” for these positions involves navigating the intersection of complex code and critical business operations. You will be responsible for identifying potential bottlenecks before they impact the user experience and implementing high-level security protocols to protect organizational data. This high-impact environment provides a unique platform for technical experts to see the immediate results of their work in the real-world functionality of the bank.
Career development is a primary focus for the technical departments at Dashen Bank. Professionals in these roles are exposed to world-class virtualization technologies, advanced SQL management, and large-scale core banking applications. The bank provides a clear trajectory for growth, offering specialized training and the opportunity to transition into leadership or high-level architecture roles as your expertise deepens.
By joining this team, you are contributing to the digital sovereignty of Ethiopia’s financial sector. Your impact is felt every time a customer successfully uses a digital service or a branch office processes a vital transaction. The sense of accomplishment derived from maintaining such a critical national system is unparalleled, making these roles ideal for those who seek both professional challenge and significant purpose.
Job Positions and Requirements
Junior Software Support Officer
Educational Qualification: Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field. Relevant professional certifications are highly encouraged.
Work Experience: A minimum of two (2) years of relevant experience in software support or a related technical capacity.
Job Location: Addis Ababa
Salary: Per Scale
No. Required: 1
Software Support Officer
Educational Qualification: Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field. Advanced certifications will provide a distinct advantage.
Work Experience: At least four (4) years of post-qualification experience in a similar software support role, preferably within the financial sector.
Job Location: Addis Ababa
Salary: Per Scale
No. Required: 1
Employment Type and Compensation
The positions offered are for permanent employment, reflecting Dashen Bank’s commitment to long-term talent retention and stability. We seek individuals who are looking to build a lasting career within the bank, and in return, we provide a secure professional environment where long-term contributions are recognized and rewarded.
The compensation package at Dashen Bank is designed to be among the most competitive in the Ethiopian banking industry. Beyond the base salary, the bank offers a growth-oriented benefits structure that supports the financial and personal well-being of our staff. This includes various allowances and health-related benefits that ensure our employees are well-cared for as they contribute to our collective success.
How to Apply
The application process at Dashen Bank is designed to be efficient and candidate-friendly. At this initial stage, we prioritize ease of access and environmental sustainability. Consequently, scanned copies of educational certificates, recommendation letters, or other bulky attachments are NOT required during the preliminary application phase.
We request that candidates focus on providing accurate and detailed information through the specified application channels. Your professional history and qualifications should be clearly stated in your curriculum vitae and application form, as these will be the primary documents used for the initial screening process.
Please be advised that the physical verification of original documents will be required only for those candidates who successfully move to the interview stage. This ensures that the process remains streamlined and that applicants do not need to manage extensive paperwork until it is absolutely necessary for final validation.
Only shortlisted candidates who meet the specific requirements and competencies outlined for the roles will be contacted by our HR department. This targeted communication allows us to maintain a high standard of engagement with the most qualified applicants while managing the high volume of interest our vacancies typically generate.
The primary method for submission is through the online application portal. Interested candidates should submit their application via the provided “Apply Here” links in the official announcement as the primary channel to ensure their data is captured correctly in our recruitment database.
Application Deadline
April 26, 2026
Official Application Link / Contact
Interested applicants should apply via the following links:
Junior Software Support Officer: Apply link
Software Support Officer: Apply link
Inquiries: 011-5-18-03-54 / 0115-18-03-55