About the Organization
Ahadu Bank is one of the fast-growing private commercial banks in Ethiopia, committed to delivering inclusive, innovative, and customer-focused financial services.
The bank serves both urban and underserved communities by providing accessible banking solutions that contribute to national economic development.
Ahadu Bank believes in professionalism, integrity, teamwork, and continuous improvement as core values.
The institution invests strongly in employee learning, leadership growth, and career advancement.
Ahadu Bank promotes equal employment opportunity and actively encourages women and underrepresented groups to apply.
Job Description
The Customer Service Officer I will be responsible for providing high-quality service to customers at the branch level.
The role plays a key part in building customer trust and maintaining positive relationships with clients.
The officer will support daily banking transactions and ensure service accuracy and efficiency.
This position directly contributes to customer satisfaction and branch performance.
The role offers exposure to modern banking operations and professional growth within the organization.
Educational Qualification
Applicants must hold a Bachelor’s degree in Banking and Insurance, Accounting, Management, Economics, Business Administration, or related fields.
The academic background should support strong financial, administrative, and customer service knowledge.
Work Experience
A minimum of one year of relevant experience in a banking environment is required.
This experience should demonstrate customer handling and basic banking operations.
Required Skills and Competencies
Strong communication and interpersonal skills.
Ability to work with customers in a professional and friendly manner.
Attention to detail and accuracy.
Basic computer and banking system knowledge.
Willingness to learn and grow in the banking profession.
Job Location
Arba Minch Branch, Ethiopia.
Employment Type and Salary
This is a permanent full-time position.
Ahadu Bank offers a competitive salary and benefits package.
The bank provides a positive working environment with learning and career growth opportunities.
How to Apply
Interested applicants should apply using the official online application link.
All credentials must be uploaded in one all-in-one PDF file not exceeding 10 MB.
Scanned certificates or additional attachments are not required.
Only shortlisted candidates will be contacted.
Women and underrepresented groups are strongly encouraged to apply.
Application deadline: February 24, 2026.