About the Organization
Dodai Manufacturing Plc is an innovative Ethiopian electric mobility company dedicated to transforming urban transportation across Africa. As a rapidly growing startup, Dodai is building one of the continent’s largest electric motorbike and battery-swapping ecosystems, providing sustainable and affordable transportation solutions.
Established in Addis Ababa, Dodai has positioned itself at the forefront of Ethiopia’s green mobility revolution. Through the assembly of electric two-wheelers and the development of an extensive battery-swapping infrastructure, the company is helping create a cleaner, smarter, and more efficient transportation network.
The organization is driven by a mission to make urban e-mobility accessible to everyone while reducing environmental impact and improving transportation efficiency. Innovation, customer satisfaction, and operational excellence remain at the core of Dodai’s business strategy.
Dodai continues to expand rapidly and seeks talented professionals who are passionate about technology, sustainability, and customer-centered solutions. Employees have the opportunity to contribute directly to groundbreaking projects that shape the future of mobility in Ethiopia and beyond.
The company promotes a culture of accountability, collaboration, continuous improvement, and innovation. Team members are encouraged to challenge conventional approaches and develop creative solutions that enhance organizational performance.
Dodai values diversity and equal opportunity and welcomes qualified candidates from different professional and educational backgrounds to join its growing team.
Job Description and Strategic Impact
Dodai Manufacturing Plc is seeking an experienced and dynamic Customer Experience (CX) Manager to lead and strengthen its after-sales operations and customer journey management functions. This strategic role is essential to ensuring exceptional customer satisfaction and long-term loyalty.
The successful candidate will oversee customer support operations, customer success initiatives, service delivery processes, and customer retention programs. The position combines strategic leadership with hands-on operational management.
As the company continues to expand its customer base and operational footprint, the Customer Experience Manager will play a critical role in establishing world-class customer service standards and ensuring a seamless customer journey across all touchpoints.
The role requires close collaboration with commercial, engineering, operations, and customer service teams to identify opportunities for improvement and implement customer-focused solutions. Data-driven decision-making and continuous process optimization will be key aspects of the position.
The selected candidate will contribute directly to Dodai’s long-term growth by improving customer satisfaction, strengthening customer relationships, and supporting the development of a customer-centric organizational culture.
Professionals joining Dodai will gain valuable experience working within a high-growth technology company while helping shape the future of sustainable mobility in Africa.
Job Position and Requirements
- Customer Experience (CX) Manager
Educational Qualification: Bachelor’s Degree in Business Administration, Marketing, Engineering, or a related field.
Work Experience: Minimum of 5 years of experience in customer experience, after-sales services, customer support, or service operations, preferably within automotive, mobility, telecommunications, or related industries.
Job Location: Ethiopia
Salary: Negotiable
No. Required: Not Specified
Employment Type and Compensation
This position is offered on a full-time basis and presents an excellent opportunity for experienced professionals seeking leadership roles in customer experience management and service operations.
Dodai offers a dynamic and performance-driven work environment where employees are encouraged to innovate, take ownership, and contribute meaningfully to organizational success.
The successful candidate will have the opportunity to lead customer-facing teams, implement advanced customer engagement strategies, and contribute to the development of world-class service standards.
Employees benefit from working in a rapidly growing organization that values professional growth, continuous learning, and operational excellence.
This role provides exposure to cutting-edge customer relationship management systems, digital service platforms, data analytics tools, and innovative business processes.
How to Apply
Interested candidates who meet the required qualifications and experience are encouraged to submit their applications through the official online application platform.
Applicants should ensure that all submitted information is complete, accurate, and up to date before finalizing their application.
Scanned certificates and supporting documents are not required during the initial application stage unless specifically requested by the employer.
Original educational and professional credentials may be requested during the interview process or subsequent verification stages.
Only shortlisted candidates who meet the required qualifications and experience will be contacted for further recruitment procedures.
Interested applicants should complete and submit their applications using the official application link provided below.
Application Deadline
June 17, 2026