Coordinator, Quality and Training

About PSI

Population Services International (PSI) is a global health nonprofit organization focused on improving health outcomes by delivering quality, affordable care to underserved populations. PSI collaborates with governments, private sectors, and local partners in over 30 countries to design and implement health solutions that put people at the center of care. In Ethiopia, PSI works to achieve health impact by partnering with the government and the private sector, leveraging technology to bring quality healthcare closer to communities and homes. PSI’s goal is to support the Government of Ethiopia in achieving Universal Health Coverage.

Position Overview

PSI Ethiopia is seeking a Quality and Training Coordinator with strong expertise in Social and Behavior Change (SBC) interventions to support the RMNCH Project. The coordinator will lead the rollout, coordination, and monitoring of all RMNCH quality and training activities, ensuring effective implementation across targeted regions. The role will strengthen provider capacity, champion high-quality, client-centered services, and foster strong stakeholder engagement to expand access, increase service uptake, and ensure the long-term sustainability of RMNCH interventions across Ethiopia.

Key Responsibilities

1. Quality Assurance and Training Coordination

• Coordinate all RMNCH quality assurance and training activities to support effective program delivery and high-quality services.
• Implement quality of care and training initiatives in partnership with the Local Implementing Partner (LIPs), Regional Health Bureaus, and district health offices.
• Roll out QA/QI tools, SOPs, quality standards, and tracking systems at regional and district levels, in close collaboration with the Quality and Training Lead.
• Lead the design, rollout, and ongoing refinement of training packages for VHLs, HEWs, PHCU staff, WDUs, and other community actors, ensuring alignment with quality standards and strong mentorship.
• Coordinate the design and successful rollout of SBCC tools and strategies to be implemented at the community and facility level.
• Monitor and assess provider competencies on a regular basis to ensure high-quality RMNCH clinical care, with guidance from the Quality and Training Lead.
• Promote equitable, informed choice and support high-quality access to modern contraceptive services.
• Facilitate Training of Trainers (ToTs) sessions for master trainers and government staff to support effective knowledge transfer and scale-up.
• Adapt and manage refresher and comprehensive training for new and revitalized VHLs.
• Work with LIPs to strengthen training delivery and ensure consistency across regions.
• Build the capacity of facility-based providers on RMNCH and malaria services, including home-based care in areas with high home birth rates.
• Coordinate departmental work plans and budgets, ensuring timely consolidation, review, and submission.

2. Performance Review and Reporting

• Track program progress against indicators, milestones, and Management by Objectives (MBOs).
• Consolidate inputs for donors, government, and internal reports, ensuring accuracy and quality.
• Support timely submission of monthly, quarterly, and annual Quality and Training updates to global teams and stakeholders.
• Support data collection and utilization for performance monitoring, training outcomes, and quality improvement.
• Analyze training effectiveness and service quality data to inform adaptive management and continuous improvement.
• Participate in implementation research and learning exercises to assess feasibility, acceptability, and impact of training and service delivery approaches.
• Document and disseminate best practices, lessons learned, and recommendations to project teams and government partners.

3. Communication, Correspondence, and Documentation

• Facilitate smooth communication between the RMNCH department, other units, regional offices, and external stakeholders.
• Organize internal and external meetings, prepare agendas, document minutes, and ensure dissemination of decisions and actions.
• Work closely with MOH, RHBs, woreda health offices, and LIPs to co-design training and QA approaches.
• Facilitate coordination meetings with community structures, including VHLs, WDUs, TBAs, and other local platforms.
• Support advocacy efforts for expanded VHL roles and quality improvements in service delivery.
• Serve as the focal point for consolidating and sharing departmental updates under the guidance of the Program and Quality Leads.

4. Technical Coordination & Interdepartmental Facilitation

• Develop and implement quality assurance mechanisms and monitoring tools to track performance of VHLs, HEWs, and facility staff.
• Coordinate the design and implementation of SBCC tools and strategies.
• Conduct supportive supervision, mentorship, and coaching to ensure high-quality service delivery along the RMNCH and malaria continuum.
• Facilitate performance reviews and provide actionable feedback to strengthen technical competencies and motivation.
• Coordinate with PHCUs and woreda health offices to ensure adherence to national standards, protocols, and guidelines.

5. Stakeholder Engagement and Support

• Coordinate with government counterparts to ensure timely responses, reporting compliance, and alignment with national policies.
• Build strong relationships with RHBs, government agencies, and NGOs to promote quality of care and partnerships at the regional level.
• Collaborate with stakeholders to integrate project quality standards into existing health systems and resolve service delivery issues promptly.

6. Standardization and Documentation

• Support standardization of clinical service delivery approaches, including development of manuals, guides, and site visit checklists.
• Maintain a database of trainees and training outcomes, analyzing data to optimize training costs and efficiency.
• Document activities, results, and lessons learned to contribute to project knowledge management and reporting.

Qualifications

• Education: At least four (4) years with a Master’s degree or six (6) years of experience with a first degree in Medicine, Public Health, Midwifery, Nursing, Behavioral Sciences, or a related field.
• Proven experience in designing and implementing quality of care and training initiatives at a large scale.
• Experience in SBCC tools design and implementation.
• Excellent training and facilitation skills, with the ability to convey complex information to diverse audiences.
• Demonstrated ability to work collaboratively with a range of stakeholders, including government officials, healthcare providers, and community members.
• Strong analytical and problem-solving skills, with experience in monitoring and evaluation.
• Ability to travel within Ethiopia as required.

Preferred Skills

• Proven experience working in RMNCH programs.
• Experience in existing Health Extension program and PHCU in Ethiopia is a plus.
• Ample experience in improving and enhancing the quality of RMNCH services.
• Experience facilitating training.
• Ability to work within a very innovative and dynamic program.
• Strong time management and organizational skills.
• Excellent interpersonal skills and a strong team spirit.

Application Process

1. Fill out the online application form here (5-10 minutes).
2. Send your CV and application letter to recruitment@psiet.org. Make sure to mark the subject line as “Coordinator, Quality and Training.”
3. Once submitted, check your email for an automatic acknowledgment of your application. If you don’t receive it, ensure the subject line is correct and resubmit.

Equal Opportunity Employer

PSI is an Equal Opportunity Employer and encourages applications from all qualified individuals regardless of race, religion, national origin, sexual orientation, or disability.