About the Organization
Medical Teams International is a global humanitarian organization dedicated to providing life-saving medical care and strengthening health systems in communities affected by poverty, disasters, and conflict. The organization operates in several countries around the world and focuses on restoring health and dignity to vulnerable populations.
Medical Teams International is guided by the mission of “Daring to love like Jesus, we boldly break barriers to health and restore wholeness in a hurting world.” This mission drives the organization to deliver compassionate healthcare services while strengthening local systems to ensure sustainable impact.
The organization works closely with local communities, governments, and international partners to provide medical services, nutrition support, and public health programs. Through these efforts, Medical Teams International helps improve access to healthcare and empowers communities to participate in their own development.
A key principle of the organization is safeguarding the dignity and safety of all individuals it serves. Medical Teams International maintains strict policies to protect children and vulnerable adults and operates with a zero-tolerance policy for misconduct, including sexual harassment, exploitation, abuse, and discrimination.
Working with Medical Teams International provides professionals with an opportunity to contribute to meaningful humanitarian programs while building valuable experience in international development and public health.
The organization promotes diversity and equal opportunity in employment. Women and candidates from underrepresented communities are strongly encouraged to apply and become part of a team dedicated to improving lives.
Job Description
Medical Teams International is seeking a qualified and motivated Compliance and Feedback Assistant to support its humanitarian project implemented in Kobo. The role focuses on strengthening accountability and ensuring that the voices of affected communities are heard and addressed.
The Compliance and Feedback Assistant will support the implementation of the organization’s Accountability to Affected Populations (AAP) framework and the Feedback and Complaint Response Mechanism (FCRM). These systems ensure that beneficiaries can safely provide feedback, raise concerns, and contribute to improving program quality.
The position plays an important role in promoting transparency, community participation, and ethical program implementation. The assistant will collect and document feedback from community members and ensure that complaints are addressed according to established organizational procedures.
This role contributes directly to improving program effectiveness by helping teams identify community concerns and adapt interventions accordingly. Through this process, the organization ensures that its services remain responsive to the needs of the communities it serves.
The position requires strong communication skills, attention to detail, and the ability to work closely with communities, project staff, and program managers.
Educational Qualification
Applicants must hold either a Diploma or a Bachelor’s degree in one of the following fields:
- Social Sciences
- Development Studies
- Public Health
- Statistics
- Or another closely related field
This educational background helps ensure that candidates have a solid understanding of community development, social accountability, and program monitoring systems.
Work Experience
Candidates should have experience working in Monitoring, Evaluation, Accountability, and Learning (MEAL), community engagement, or similar roles.
Experience supporting accountability systems, complaint management processes, or community feedback mechanisms in development or humanitarian programs will be considered an advantage.
Applicants who have worked in NGO or humanitarian environments will have an additional advantage because of their familiarity with accountability and safeguarding standards.
The organization values candidates who demonstrate the ability to work independently while maintaining strong collaboration with program teams and community stakeholders.
Required Skills and Competencies
The Compliance and Feedback Assistant must demonstrate strong communication, documentation, and community engagement skills.
Important knowledge areas include:
- Understanding of Accountability to Affected Populations (AAP) principles
- Basic knowledge of feedback and complaint response systems
- Data entry and basic data analysis skills
- Fluency in local languages and working knowledge of English
Key skills required for this position include:
- Strong organizational and record-keeping abilities
- Effective written and verbal communication skills
- Ability to interact respectfully with diverse communities
- Strong interpersonal and problem-solving skills
- Ability to maintain confidentiality and professionalism when handling sensitive complaints
The role requires individuals who can promote community trust and ensure that feedback processes are transparent and accessible.
Job Location
The position is based in Kobo, Ethiopia.
The selected candidate will work closely with program teams and community members in project implementation areas. The job may require regular travel to field sites and community locations.
Working in these communities allows professionals to directly contribute to improving humanitarian programs and ensuring community voices are heard in project decision-making.
Employment Type and Salary
This is a full-time employment opportunity with Medical Teams International.
The contract terms and salary package will be determined in accordance with the organization’s policies and the requirements of the donor-supported project.
Employees working with Medical Teams International benefit from exposure to international humanitarian programs, professional training opportunities, and experience in accountability and community engagement systems.
The position provides valuable career growth opportunities for professionals interested in MEAL systems, humanitarian accountability, and program quality improvement.
How to Apply
Interested and qualified candidates are invited to apply online through the official application link provided by Medical Teams International.
Applicants can access the application form using the following link:
https://forms.office.com/r/Wz9Dj2SmmE
Candidates are advised to complete the application form carefully and ensure that all required information is provided.
Applicants do not need to submit scanned certificates or additional attachments during the initial application stage.
Incomplete applications will not be considered for the recruitment process.
Only applications submitted through the official online form will be accepted.
Only shortlisted candidates will be contacted for the next stages of the recruitment process.
Medical Teams International is committed to creating a safe, respectful, and inclusive working environment for all employees. The organization strictly enforces safeguarding policies and conducts background checks, professional reference verification, and other safe recruitment procedures.
Women and individuals from underrepresented groups are strongly encouraged to apply and contribute to building inclusive and accountable humanitarian programs.
The application deadline for this position is March 11, 2026. Candidates are encouraged to submit their applications before the deadline to ensure consideration.