About the Organization
Oromia Bank is one of Ethiopia’s growing commercial banks committed to delivering reliable financial services and promoting economic development across the country. The bank provides a wide range of banking services including savings accounts, loans, digital banking, and financial advisory services to individuals, businesses, and communities.
Since its establishment, Oromia Bank has focused on strengthening financial inclusion and expanding banking access to underserved areas. Through its branch network, the bank supports small businesses, farmers, entrepreneurs, and individuals by providing modern financial solutions.
The bank places strong emphasis on professionalism, innovation, and customer satisfaction. By investing in skilled professionals and modern banking systems, Oromia Bank continues to strengthen its reputation as a reliable financial institution in Ethiopia.
Employees of Oromia Bank benefit from a professional working environment that encourages continuous learning, career advancement, and leadership development. The organization values individuals who demonstrate commitment, integrity, teamwork, and customer-focused service.
Working with Oromia Bank allows young professionals to begin their careers in the financial sector while gaining practical experience in banking operations, customer service, and sales.
The bank also promotes diversity and equal opportunity in employment. Qualified women and individuals from underrepresented communities are strongly encouraged to apply and participate in building an inclusive banking sector.
Job Description
Oromia Bank is currently inviting applications from qualified and competent external candidates for the position of Associate Branch Sales & Customer Service Officer.
This role is designed for young graduates who are interested in developing their careers in the banking and financial services industry. The position focuses on supporting branch operations while delivering high-quality customer service.
The Associate Branch Sales & Customer Service Officer will assist customers with banking transactions, provide information about banking products, and help promote the bank’s financial services. The role requires strong communication skills and a commitment to providing efficient customer support.
The selected candidate will also contribute to sales activities by promoting the bank’s financial products and services to potential customers. This involves identifying customer needs and recommending suitable banking solutions.
The role provides an excellent opportunity for fresh graduates to gain hands-on experience in banking operations, customer relationship management, and financial service delivery.
Employees in this role will also learn about banking procedures, compliance requirements, and financial product management while working with experienced banking professionals.
Educational Qualification
Applicants must hold a Bachelor’s degree in one of the following fields:
- Accounting
- Accounting and Finance
- Accounting and Auditing
- Management
- Business Administration
- Business Management
- Marketing
- Marketing Management
- Economics
- Banking and Finance
- Public Administration and Development Management
- Business Management and Entrepreneurship
- Logistics and Supply Chain Management
- International Trade and Investment Management
- Cooperative Accounting and Auditing
- Cooperative Business Management
- Public Administration and Business Management
Applicants must have graduated in 2024 or 2025.
Candidates must also have passed the national exit examination, which is a mandatory requirement for this position.
Work Experience
No prior work experience is required for this position.
This opportunity is specifically designed for fresh graduates who are interested in starting their professional careers in the banking sector.
The bank values individuals who demonstrate strong learning ability, dedication, and enthusiasm to grow within the financial services industry.
Required Skills and Competencies
Candidates applying for this role should demonstrate both technical and behavioral competencies required for customer service and sales functions.
Core competencies required for the position include:
- Perseverance and commitment to achieving results
- Continuous learning and self-improvement
- Strong teamwork and collaboration skills
- Integrity, trustworthiness, and ethical conduct
- Strong customer service orientation
Individual competencies expected from applicants include:
- Action-oriented work attitude
- Strong interpersonal communication skills
- Problem-solving ability
Technical competencies required for this position include:
- Good understanding of banking and financial services
- Knowledge of marketing and sales techniques
- Understanding of banking products and services
- Strong customer service and communication skills
- Negotiation and relationship management abilities
Language requirements include mandatory proficiency in Afan Oromo, while knowledge of English and Amharic is considered an advantage.
Applicants must also meet the following additional requirements:
- Minimum GPA of 3.00 for male applicants
- Minimum GPA of 2.75 for female applicants
- Applicants must be below 30 years of age
Job Location
The position will be based in various branches within the Adama District of Oromia Bank.
Available branch locations include:
- Gobessa Branch
- Meraro and Tijo
- Awash 7 Kilo
- Doni and Abomsa
- Diksis and Arsi Robe
- Adele
- Jimata Lode and Huruta
- Metehara
- Lenjiso Diga
- Chole and Arsi Sire Chole
- Ego and Kersa Kersa
- Gololcha
Applicants are expected to indicate their preferred work location when submitting their application.
Employment Type and Salary
This is a full-time position with Oromia Bank.
Successful candidates will initially be employed under a probationary period. After satisfactory completion of the probation period, employees will be offered permanent employment.
The salary and benefits package will be provided in accordance with the bank’s salary and benefits policy.
Working with Oromia Bank provides excellent opportunities for career development in the financial sector. Employees gain exposure to banking operations, customer relationship management, and financial product marketing.
Over time, employees may advance to higher positions within branch operations, credit services, business development, or management roles.
How to Apply
Interested and qualified candidates who meet the above requirements are invited to submit their applications in person.
Applicants must submit the following documents:
- Signed application letter indicating preferred workplace
- Curriculum Vitae (CV)
- Copies of educational credentials
- Degree certificate
- Student copy (academic transcript)
- Grade 8 certificate indicating the applicant’s age
If the Grade 8 certificate does not indicate the applicant’s age, candidates must bring both the copy and original of their Birth Certificate.
All submitted documents must be clearly visible and free from any erasures or alterations. Applications containing modified or erased documents will not be accepted.
Applicants should submit their documents at the Oromia Bank branches listed as registration locations, including Gobessa Branch, Tijo, Awash 7 Kilo, Abomsa, Arsi Robe, Huruta, Metehara, Chole, Kersa, and Gololcha.
Applicants are not required to submit scanned certificates or electronic attachments for this vacancy since the application process requires in-person submission.
Only candidates who studied in the specified fields are eligible to apply.
Only shortlisted candidates will be contacted for the next stage of the recruitment process.
Oromia Bank strongly encourages qualified female applicants and candidates from diverse backgrounds to apply and contribute to strengthening inclusive banking services in Ethiopia.
The application period is five working days, starting from March 03, 2026 and ending on March 09, 2026, during working hours. Interested candidates are advised to submit their applications before the closing date.