Education: Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or any equivalent field.

Job Summary
The Customer Service Officer (Maker) provides front office customer service support at the branch, handling account maintenance, payment and collection transactions, responding to customer enquiries, and managing cash and non-cash transactions. The Customer Service Officer (Checker) is responsible for checking and authorizing front office transactions, ensuring compliance with policy and procedure manuals, and responding to customer enquiries in line with authorization limits.

Academic and Professional Qualifications
Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or any equivalent field.

Experience
Two (2) years of relevant work experience.

Functional/Technical Competencies

• Understanding of general financial products and services.
• Good knowledge of bank accounting and procedures.
• Ability to respond to client enquiries and resolve most issues.
• Proficiency in Microsoft Office and core banking systems.

Behavioral and Leadership Competencies

• Interpersonal and cross-cultural skills with sensitivity to diversity.
• Creativity, innovation, and action-oriented approach.
• Attention to detail and quality focus.
• Professionalism, integrity, and commitment to Dashen Bank values.
• Strong communication, critical thinking, and problem-solving skills.
• Personal motivation, drive, and achievement orientation.
• Customer relationship management skills for internal and external clients.
• Risk awareness and understanding of regulatory requirements.

Place of Work
Branches under Adama District: Abomssa, Bole Nura-Hera, Gobeessa, Kerssa, Assasa, Hamda-Diksis, Chole, Meki, Metehara, Sagure, Dodolla, Gewane, Werer, Meraro, Awash Sebat-Killo, Doni, and Arsi-Robe. Applicants must indicate the specific branch on their CV.

How to Apply
Submit your application through the following link:
Apply Here