About the Organization
Dashen Bank stands as one of the most renowned leading financial giants in the Ethiopian banking industry. Since its establishment, the bank has consistently demonstrated a commitment to excellence, earning several accolades for its operational efficiency and remarkable financial achievements. As a pioneer in the sector, Dashen Bank is widely recognized for introducing breakthrough technologies that have revolutionized how financial services are delivered in the country, setting a high standard for innovation and reliability.
The mission of Dashen Bank is rooted in providing high-quality banking services that empower individuals and businesses alike. By leveraging a robust network of branches and advanced digital platforms, the bank ensures that its customers have access to secure, efficient, and modern financial solutions. This dedication to service excellence has made Dashen a household name and a trusted partner for millions of clients across Ethiopia, contributing significantly to the nation’s economic stability.
A core value of Dashen Bank is its commitment to creating a diverse and inclusive work environment. The bank believes that a variety of perspectives is essential for fostering innovation and maintaining a competitive edge in a rapidly evolving market. Dashen provides a supportive atmosphere where employees are encouraged to grow professionally and personally, ensuring that talent is recognized and nurtured at every level of the organization.
The bank also plays a vital role in community development, supporting various social and economic initiatives that drive local prosperity. By investing in human capital and infrastructure, Dashen Bank reinforces its position as a socially responsible institution that cares about the well-being of the people it serves. This sense of purpose is deeply embedded in the bank’s culture, guiding its strategic decisions and daily operations.
Dashen Bank is dedicated to building a workforce that reflects the diversity of the community. We explicitly encourage women and individuals from underrepresented groups to apply for our career opportunities. We believe that an inclusive workplace is a stronger workplace, and we are committed to providing equal opportunities for all qualified applicants to excel in their professional journeys.
Job Description and Strategic Impact
The position of Customer Service Officer- Maker is a critical entry-level role that serves as the primary face of Dashen Bank at the branch level. These officers are responsible for delivering exceptional front-office support, ensuring that every customer interaction is handled with professionalism and care. By managing account maintenance, payments, and collections, they facilitate the smooth execution of daily banking activities that are vital to the branch’s success.
In this role, the Customer Service Officer- Maker has a direct impact on customer satisfaction and loyalty. By responding to basic enquiries and resolving issues efficiently, they help build trust and strengthen the bank’s relationship with its clientele. Their ability to handle both cash and non-cash transactions with accuracy ensures the integrity of the bank’s operations and contributes to a positive overall banking experience for everyone who walks through the doors.
The strategic importance of this role lies in its contribution to the bank’s growth and reputation. Customer Service Officers are on the front lines of service delivery, and their performance directly influences the public’s perception of Dashen Bank. By upholding high standards of efficiency and ethics, they help maintain the bank’s position as a leader in the financial industry and support its long-term strategic objectives.
Career development is a major focus for those joining Dashen Bank as a Customer Service Officer- Maker. The bank provides an intensive six-month training period designed to equip new hires with a deep understanding of banking procedures, financial products, and core banking systems. This foundational period ensures that every officer is well-prepared for a successful career path within the organization, offering numerous opportunities for advancement into specialized or managerial roles.
Working in this role offers a unique “day-in-the-life” experience where no two days are the same. From assisting a new entrepreneur with account setup to helping a family manage their savings, the impact of a Customer Service Officer is tangible and rewarding. This position is perfect for ambitious fresh graduates who are eager to apply their academic knowledge in a fast-paced, technology-driven environment while making a real difference in the community.
Job Positions and Requirements
Customer Service Officer- Maker
Educational Qualification: Bachelor’s Degree in a business-related field such as Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or any other equivalent fields.
Work Experience: This is a fresh graduate position requiring Zero (0) years of experience.
Job Location: Addis Ababa
Salary: Negotiable/Per Scale
No. Required: Not Specified
Required Skills and Competencies: Candidates must be not more than 25 years of age to be eligible for this external vacancy.
Required Skills and Competencies: Successful applicants must be willing to undergo and complete six (6) months of intensive training before permanent assignment.
Required Skills and Competencies: Applicants should have a good understanding of basic financial products, services, and the mechanisms behind general financial transactions.
Required Skills and Competencies: A strong knowledge of banking accounting procedures and the ability to maintain accurate records is essential.
Required Skills and Competencies: Excellent command of Microsoft Office applications and a high degree of comfort working with core banking systems are required.
Required Skills and Competencies: Strong interpersonal skills and the ability to communicate effectively in English and the local language are vital for customer interactions.
Employment Type and Compensation
The Customer Service Officer- Maker roles at Dashen Bank are full-time, permanent employment opportunities following the successful completion of the initial six-month training program. This structure offers new graduates the security of a long-term career path within one of Ethiopia’s most stable and respected financial institutions. The bank views these positions as a bridge between academic learning and professional mastery.
Dashen Bank provides a competitive compensation package that is aligned with industry standards and designed to attract top-tier fresh talent. The salary is negotiable and based on the bank’s established pay scale, ensuring that employees are fairly rewarded for their contributions. In addition to a base salary, the bank offers a range of benefits focused on employee well-being and professional growth.
The compensation structure at Dashen is growth-oriented, meaning that as employees gain experience and demonstrate excellence, they become eligible for performance-based increments and promotions. This merit-oriented culture encourages staff to continuously improve their skills and take on new challenges, knowing that their hard work will be recognized and rewarded by the organization.
Beyond financial rewards, working at Dashen Bank offers the benefit of being at the forefront of financial technology. Employees have the opportunity to work with cutting-edge banking systems and participate in continuous training programs that keep them competitive in the global financial market. This environment of innovation makes Dashen an ideal place for tech-savvy graduates to start their careers.
The ultimate compensation is the professional prestige and personal satisfaction that comes from working at a leading bank. Being part of the Dashen family means having a seat at the table in an organization that shapes the future of finance in Ethiopia, providing a sense of purpose and a clear trajectory for a fulfilling professional life.
How To Apply
To facilitate an organized recruitment process, Dashen Bank requires all interested and qualified applicants to submit their applications through the official Microsoft Application form links provided for the specific vacancy. We would like to emphasize that scanned certificates or physical attachments are NOT required during the initial application phase. This keeps the process simple and accessible for all candidates.
The initial screening will be based on the information provided in the application form and the candidate’s CV. Original academic documents and testimonials will be required only for physical verification during the interview stage. Applicants are encouraged to ensure that all information provided is accurate and up-to-date to avoid any discrepancies during the verification phase.
Please be aware that due to the high volume of applications typically received by a leading institution like Dashen Bank, only shortlisted candidates will be contacted for further assessments. If you do not receive a response within a reasonable period after the application deadline, please consider your application unsuccessful on this occasion.
Following the deadline, the bank’s recruitment team will review the submissions and invite qualified candidates for written tests or interviews. We appreciate the interest shown by all applicants and thank you for choosing Dashen Bank as your potential employer. We look forward to meeting the next generation of financial professionals who will help us continue our legacy of excellence.
Interested candidates should submit their application via the online link as the primary channel. Please use the following official SAP SuccessFactors link to complete your application: https://career55.sapsf.eu/sfcareer/jobreqcareer?jobId=1897&company=dashenbank. Ensure you complete all required fields before submitting your entry.
Application Deadline
May 22, 2026